When it comes to embracing mobility, enterprises have several options to integrate mobile devices and provide employees with a versatile platform for performing work-related tasks. From adopting a BYOD policy to integrating a mobile BPM strategy to develop its own apps, a business will need to select the best route to mobile success for its own, unique needs and develop a strategy to optimize workflow around these new capabilities.
One of the best ways to optimize the use of mobile devices in the workforce and gain a stronger understanding of how employees will benefit from them is to integrate these strategies with unified communications and collaboration efforts. By using mobile devices as part of enterprise communications solutions, firms will be able to assess how much their employees will actually use them, and how to best move forward with deployment. However, there are several considerations that have to be made when incorporating such a strategy with everyday operations.
According to TechTarget, these three factors – device support, unified communications features and IT support – will affect the versatility of enterprise mobility, and how the end user interacts with the tools and opportunities presented by such a strategy.
Various aspects of the devices that employees use will affect communications support. The OS, device architecture and even the size will impact usability and versatility in the workplace, and how an employee decides to use mobility will be determined by how much he or she enjoys using the device. Some professionals will prefer a tablet while others stick to a smartphone to focus on communications and continue to use a laptop or PC as their primary computing device. Firms should consider the devices they are willing to support and ensure they align with employees' desires and best use scenarios.
Once device support is determined, companies also need to ensure that their unified communications solution supports all of the features and uses they need for optimal returns. How these features are supported will be one of the biggest determining factors, and businesses that invest in high-quality service provisioning software will see the best support for end user needs.
The right support system is perhaps the most important factor of course, and firms that invest in adequate system provisioning will be able to optimize the IT side of their unified communications deployment with ease.
With these three factors in place, a business will be able to ensure the success of its unified communications and collaboration investments, while maximizing the ROI of these efforts over time.