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Cisco UC Provisioning Case Study

Firm uses akkadian Provisioning Manager Express software for Cisco UC upgrade.

Akkadian Labs clients vary in many ways and include small, large, and global organizations. But, one thing they have in common is the need to provision devices and users within the Cisco UC environment. This case study showcases one client’s struggle to migrate 800 Cisco UC users to an upgraded Cisco Unified Communications Manager and how our software, akkadian Provisioning Manager Express, helped.

The Challenge

Prestigious engineering and architecture firm Leo A Daly needed to upgrade its existing Cisco UC environment, and at the same time, migrate some employees and their associated devices from a legacy PBX system. Provisioning these employees and their mobile, desktop and softphone devices would take hundreds of hours. Plus, Leo A Daly wanted to bring new collaboration features online with the new upgrade. The IT team looked for a way to cut complexity and hours from the migration process. After investigating solutions, the compnay decided akkadian Provisioning Manager Express was the software to aid in their migration.

The Solution

akkadian Provisioning Manager Express allowed the team to reduce time spent provisioning the 800 users and their associated devices. akkadian Provisioning Manager Express reduced the time spent per user provisioned from 30 minutes down to 5 seconds. What did the IT team do with the time saved? Now, the team was free to focus on higher-level project needs.

Software Empowers Provisioners

Just as our client companies vary in size and location, their employees communicate in varying ways. iPhones, Android phones, tablets, softphones, IP videophone, and chat are being used daily by employees, and from locations just as varied (home offices, corporate HQ, airports, trains and more). Cisco UC is making it possible. Our clients’ UC engineers and IT teams are the ones provisioning these devices, and our software has become the solution they lean on to simplify and streamline the Cisco UC provisioning processes. Contact us to schedule to learn more about how akkadian Provisioning Manager Express could help your Cisco UC administrators provision.

Faster Cisco UC Provisioning

akkadian Provisioning Manager Express (aPME) is a software solution that simplifies Cisco UC provisioning.

akkadian provisioning manager express

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About the Author

Amy Thacker

Amy Thacker is the Marketing Manager at Akkadian Labs. Amy's favorite way to use Collaboration technology is to make video calls to offsite co-workers.