Crucial Trends in Unified Communications Technology for 2014

New trends and significant breakthroughs in technology reshape the workforce and redefine the hardware needs of any given company. This pattern applies to communications technology as well. The changing workplace requires an equally dynamic unified communications solution to keep up with the habits and needs of employees. Companies can anticipate these shifts by investigating the latest trends in unified communications technology.

Improving the user experience
Research on the unified communications market collected by Network Computing points toward an increasing focus on user experience in the design of UC systems. UC software has taken a cue from consumer-focused graphical user interfaces and trended toward simpler, more intuitive designs. Simple features like drag-and-drop help to make UC technology significantly easier to use. This shift is a response to feedback from companies who identified as “non-deployers.” Forty percent of companies who chose not to deploy UC technology made their decision in part in response to clunky user interfaces.

Collaboration is key
A greater focus in unified technology software is collaboration functionality. Top-tier UC systems are able to simplify the process of sharing information and data with co-workers. The most current centralized client databases, for example, make it easy for an entire company to view and edit up-to-date information about clients and competing firms. Over 60 percent of business survey pointed toward collaboration as a key driving force for employees throughout the day. UC technology removes many of the common collaboration obstacles that separate employees.

Transitioning from work to life
InformationWeek notes that the increasing popularity of smartphones, tablets and travel-sized laptops has made it easy to take advanced technology on the go. Many employees, especially newly-hired millennials, are happy to integrate their personal technology with the office network. This setup is particularly attractive if employees are allowed greater options for how and where they can complete their work. Unified communications technology can act as the bridge that connects devices without fear of compatibility issues.

Security is the new priority
Advancements in unified communications technology have likewise inspired the next level of UC security software. Eighty percent of surveyed companies utilize a UC-specific security software. A bit less than half of companies have implemented encryption and firewalls to protect sensitive data. UC security solutions are sure to continue advancing as unified communications makes it’s final transition into the digital world.