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Akkadian Labs develops custom software solutions tailored to our client’s specific business objectives. We’ve helped some of the most established names in the legal, medical, financial, retail and real estate industries to get more from their Unified Communications investment. To put it simply, we give you the tool to get the job done.
Intelligent Connect Platform
Customers have often come to us with similar requests for ability to manage their basic call forwarding and call center management. Time lost due to having to wait for a ticket request submitted to their Telecommunications group for what amounts to clicking a selection in a menu was a continuous frustration for them. These users would experience equal frustration from their customers who would not be able to reach the resources they needed during this downtime.
Utilizing Cisco’s different APIs, Akkadian Labs now provides the Intelligent Connect Platform for users to manage where their calls should be directed both inside and outside their organization’s telephony network. These features provide users with the control they need to operate dynamically in their day to day operations and reduce downtime from getting customers to the resources they need.
The On Call Application provides a drag and drop interface to manage reception and call centers. Different groups can be managed by the reception/call center members to add or remove themselves or others, while also providing supervisors the ability to manage the members of their groups. Let customers and members of your organization reach out for responsive support and services with the On Call Application!
- Emergency Call Center
- Doctor’s Office Reception Pool
- Knowledge Base/SME Call Pool
- Operator Center
- Call Overflow Management
The Physician Call Forwarding Application simplifies call routing to physicians and hospital staff, creating process efficiencies and improving patient outcomes. Physicians and hospital staff are able to easily change their current call coverage and forward to a new extension using a simple user interface accessible via any device with a browser.
The ability to reach the correct personnel in an emergency is vital to a successful outcome in any environment. The Operator Call Forwarding Application addresses this challenge by giving an operator the ability to forward a line within the organization to any desired phone within or outside the organization. This enables the users to reach the resources they need when it matters most.
Jabber SharePoint Integration
Jabber is a wonderful solution for enterprise voice, video, presence and instant messaging. The ability to bring the functionality offered by Jabber in critical enterprise platforms such are SharePoint completes the vision of a unified communication portal. Allowing users to communicate via voice, chat and video seamlessly to with colleagues without leaving the enterprise portal. The functions descriptions are as follows:
Jabber Voice and Video uses CUCM User credentials (including Active Directory) to call or start video chat. Initiate calls through the browser, your Jabber client, or via a phone using the Click-to-Call button in the browser.
Get messages through your Jabber client or right in the web browser. Chat will follow you across different SharePoint pages, tabs, and browsers!