Unified Communications is on the rise
More firms are integrating new tools with their collaboration solutions to drive the value of these platforms. The enterprise communications industry is undergoing some major changes, driven by mobility, increased need for flexibility and a focus on efficiency, and it is up to businesses to embrace the solutions that will help them leverage these opportunities.
According to Techday, there are two trends in particular shaping the future of enterprise unified communications. Companies that take the time to deploy high-quality solutions to support these efforts will see their capabilities increase and general growth on the horizon as employees leverage new channels and tools for productivity.
According to the news source, mobility is one of the two top topics being thrown around the unified communications bullpen currently.
“The consumerization of IT is driving integration of mobile technologies and allowing us work anywhere, anytime, really empowered by [unified communications],” Frazer Scott, Microsoft New Zealand director of marketing and operations, told the news source.
“Any business with outbound sales staff is a key target for mobility. If those staff are at their desk, you could argue that it’s wasted time,” Danny Meadows, an industry expert, also contributed.
Firms that are seeing continuous growth want to support that momentum and ensure that it doesn’t slow. Unified communications investments supported by mobility will help achieve these goals and give rise to further improvements as needed.
Beyond mobility, video is the other major trend shaking up the unified communications front, the news source reported. By investing in the service provisioning solutions to support video as a major enterprise channel, companies are able to take collaboration to a new level and incorporate visual communications. This helps support new ways of sharing information and data while driving the effectiveness of communications on a whole.
Unified communications solutions are continuing to evolve, and it is up to businesses to keep up. According to No Jitter, this sometimes means taking a step back and re-evaluating the situation, because managing so many new channels and tools can be a struggle at times. However, with the right provisioning software as the basis for growth, firms will be able to drive progress and address these concerns as they arise, rather than scramble to maintain support in a chaotic telecommunications environment.