History of Cisco Attendant Console

Cisco Makes End-Of-Life Announcement

When Cisco announced the release of Unified Communications Manager version 7, it also made the end-of-life announcement for its Attendant Console. Furthermore, with the release of Unified Communications Manager version 8, it would no longer support Attendant Console.

Cisco Collaboration Clients Seek An Attendant Console Replacement

For companies wanting to update their Unified Communications Manager, this was more than a minor inconvenience. The Cisco Attendant Console had become an ingrained part of daily operations, and many call center and reception staff-members relied on the tool for streamlining of their call navigation. This forced companies to find third party solutions to a problem that, despite being a tiny portion of a Cisco Unified Communications deployment, remained the proverbial mosquito-on-the-elephant’s-back problem. With this announcement, many companies offered a similar solution, emulating the strategy IT and voice teams were comfortable with: build a server. Five years ago Akkadian Labs decided to go in a different direction, away from the server solution. We evolved. And most importantly, we caused an entire industry to evolve.

The Significance Of The Server-less Console Evolution

The BBC published an article regarding species of chimpanzees that, in making use of stone tools, have entered what we define as the Stone Age. The use of tools was an evolutionary breakthrough for us Cro-Magnons, mere cousins of the chimpanzee, and it set us apart from every single species on planet Earth. From the first human being striking two rocks against one another to create a spark for fire to the moon landing on July 20th, 1969, we have created and utilized tools to make our day-to-day lives easier. We could not get close enough to take down a gazelle with a spear, so we invented the bow. We could not communicate verbally with people out of earshot, so we invented the telephone. We could not touch the stars, so we invented rockets. But why?

When you think about what makes us human, what truly separates us from our primate brethren is not just invention, but innovation. Long before invention comes the thought. A question. Hypothesis. A spark. It’s this “what if” question that sets us apart (though it does seem to appear that monkeys are quickly catching up). Pythagoras asked himself this question long before his theorem, though sometimes an outside force, a change in environment or an occurrence that can cause said spark (see Newton’s Apple). Our entire civilization, which thanks to NASA and Voyager II just passed into interstellar space all started because of our ability to ask “what if.”

It’s this spark that created Akkadian Labs and the first server-less console on the market.

Introducing A Better Cisco Attendant Console Replacement

People who follow this spark to its logical conclusion, those that build solutions to life’s complications are called engineers. We are engineers that make the complications of Cisco Voice uncomplicated; named after the ancient civilization that made mathematics easier by inventing the abacus. Our claim, our flag-on-the-moon moment was our akkadian Console Operator. Five years ago, we simplified call centers and reception desks by removing the server (with its single point-of-failure) and replaced it with an application that installs in under five minutes that clients could be utilizing in under 10. It worked so brilliantly that many companies followed suit, including Cisco itself.

Today I was reading some famous “burns” by the late great Steve Jobs, who once said:

Sometimes when you innovate, you make mistakes. It is best to admit them quickly, and get on with improving your other innovations.

As innovators, we have already successfully navigated the minefield for 5 years. Our triumphs did not come without its own set of complications. However, as humans and as engineers, we adapted, overcame, and solved all of them, so much so that our akkadian Console Operator is in 6000 locations globally with over 500 companies in every single vertical. Our success has been so resounding that we just introduced Version 4.x of our akkadian Console Operator, as we enter its 6th year on the market.

We understand that complicated issues often have simple solutions. Why try to sneak up on a gazelle with a spear when you can use a bow and arrow? Why build rockets to reach the moon? Why design tools to make complex tasks easier?

Why? Because we are innovators.