PBX Systems Near End-of-life Sooner

Enterprise communications solutions such as VoIP-PBX and legacy PBX systems are seeing shorter end-of-life cycles at a drastic rate. Systems that would have seen a 10- or 15-year lifecycle are closing on a mere 48-month EOL date, and firms are scrambling to figure out how to adapt. For many, the answer lies in unified communications and collaboration.

According to No Jitter, the recent EOL change came as a surprise to many in the industry, causing a major spike in interest in unified communications solutions recently to cope with the change. However, businesses are finding they don’t have the budget in place for collaboration solutions, with their VoIP-PBX investments so recently under their belt. However, with many risks associated with continuing operations with technologies past their EOL, it is critical for companies to take a closer look at the strategies that can help them launch enterprise unified communications in a low-cost, low-risk way.

Cloud service
Cloud-based unified communications allows enhanced scalability and a staggered deployment that can help businesses optimize their collaboration abilities along a tight budget. With the cloud, a business can invest in only the channels and strategies it needs immediately, and explore new technologies in the future when its finances allow. This ensures that workers get the communications tools they need, with the promise of expanding service down the road.

Return to email
While email has always been a prevalent communications channel in the enterprise, many firms have put it on the back burner in favor of their voice solutions for improved collaboration. However, with PBX systems hitting their EOL, there are some new opportunities to expand the capabilities of email that could make it a viable alternative. Unified messaging solutions provide businesses with a way to integrate multiple channels into their inboxes – including VoIP – and optimize communications through a single access point. This boosts productivity and centers collaboration around a resource that is often free, or at least a lower cost than other channels.

In order to support either of these options, however, companies need to ensure they are using the right system provisioning software to optimize deployment and access to the right tools. Communications is becoming a focal point of enterprise operations in many industries, and it is optimizing workflows and supporting growth. Even as technologies change, firms have to ensure they are meeting employee needs to maintain integrity and continued productivity, and unified communications may be the answer.