Strategies for cutting costs with unified communications technology

Unified communications technology has several benefits for a company, including improved camaraderie between employees and the addition of easily searchable customer databases. However, the main draw for UC solutions is the potential to cut down operating expenses. A comprehensive unified communications system can help a business limit expenses across the office. Companies utilizing or considering a UC system can explore their options with this overview of cost-cutting strategies.

Eliminate travel plans
High-end unified communications are able to connect users across the globe, facilitate the sharing of information and make it easy to communicate decisions to the entire company. As a result, a robust UC platform is a perfect tool for organizations that do a great deal of their business overseas, says TMC. The cost of purchasing and implementing a unified communications platform is much lower than the annual cost of flying clients and partners across country. UC platforms also support real-time video playback to better simulate a face-to-face interaction.

Enhance user efficiency
Employee efficiency is the go-to metric for evaluating the performance of a UC system. However, tallying total minutes spent on each project is not always a viable method of measuring an employee’s efficiency. UC systems also provide an opportunity for employers to encourage workers to personalize their workflow. Employees are more likely to remain engaged if they are given some leeway in how they choose to enhance their own efficiency. Finally, companies can ensure employees maximize UC tools by providing comprehensive training, notes Network World.

Address system flaws
Unified communications systems are designed to remove unnecessary steps from workflow, but the technology can also be used to detect flaws inherent to the organization of the office. For example, a highly roundabout call pattern may be necessary to connect customers to a key office at the firm. An extended dial pattern will cause frustration among clients and clog up the system’s phone lines with unnecessary conversations. The implementation of a UC system would automatically expose and eliminate this issue, as phone calls would then be routed through the UC system’s customer database instead of a complicated dial plan. Companies will continue to discover new ways to improve workflow with UC technology as employees become even more adept at using the system.

Link branch communications
Companies with multiple campuses have a huge opportunity to reduce costs by adopting a unified communications suite. First, firms can save time by reducing the time that IT professionals spend designing and connecting a UC system from separate components. Out-of-the-box UC solutions are designed to be up and running within minutes of installation. Centralizing communications systems across the company’s campus also makes it easier to keep multiple sites connected. For instance, employees across the country can use UC tech to seamlessly collaborate and share data from the company database with ease. These overlapping resources will also make it easy for company leadership to communicate big news with employees across the country.