Optimizing workflow for any business is getting easier, yet selecting the technology to make that happen is growing in complexity. Many firms spend more time focusing on determining what innovations to adopt than actually implementing them and the strategy to increase productivity. For many, however, the decision frequently falls on the same solution – unified communications.
Enterprise unified communications provides many key benefits that firms need to boost efficiency, reduce time wasted waiting for coworkers or clients to return messages and cut costs across the board. Companies find these tools to be the most successful when looking to utilize modern technology to enhance operations. However, there is more that goes into unified communications than the integration of channels.
Optimizing for the tech
As any IT manager knows, getting various systems to work in conjunction without flaws is incredibly difficult. Working with voice, email, video and other communications channels is no different, and furthermore, if the system doesn't work it can introduce significant setbacks in the average workday for a business. As such, firms need to make sure they adopt unified communications and collaboration solutions that are optimized for their needs, and quickly get them integrated successfully.
Part of this overarching process is ensuring that employees have access to the tools they need to do their jobs. Without high-quality account management, collaboration solutions won't be nearly as effective as they should be and can even slow down workflow. With the right software in place, a business will see immediate results and improvements to productivity.
Optimizing for the worker
This still presents a significant workload for IT teams, however, that has to be overcome as well. There are several approaches to this, but one of the most successful is the lean approach. By minimizes changes and new tools, employees will have an easier time adapting to the new communications solutions, easing IT woes and allowing them to focus on more critical issues. At the same time, the lean approach will reduce the costs of investments and help firms further their technology adoption over time.
While there are other matters that can complicate any new IT adoption, such as the big data trend or the consumerization of IT, optimizing the strategy for unified communications adoption will ease a company in the right direction and foster further improvements by helping plan and strategize around business needs and hurdles.