5 Predictions for Customer Care in 2016 and More UC News

Unified Communications in the News

We perused the web to find Cisco Collaboration and Unified Communications (UC) news, keeping an eye out for interesting and innovative reports from the technology front.

Unified Communications Technology Articles

5 Predictions for Customer Care in 2016, and Beyond

Chris Botting, Senior Director of Product Management for Cisco’s Collaboration Business Applications Business Unit, discusses why there are so many prediction blogs every December: We like to dream about possibilities.

Verizon Strengthens Ties as Cisco Hosting Partner

Beth Schultz, Managing Editor of No Jitter, talks about introducing three Cisco-based cloud collaboration services aimed at giving users a workplace experience from wherever they might be.

SX10 and Spark: A Connection in the Cloud

At the Cisco Collaboration Summit they announced the new Cisco Spark Service, which will deliver messaging, meetings and call capabilities hosted in the Cisco Collaboration Cloud. Snorre Kjesbu discusses how as part of this development, the SX10 will be the first endpoint to be cloud-registered.