Clients and employees alike benefit from the enhanced connectivity provided by a unified communications platform. The technology makes it easier for workers to organize their work, share strategies and stay up to date on pertinent details about customers. However, no unified communications platform delivers perfect results straight out of the box. Companies will have to evaluate the most pertinent collaboration challenges faced by employees before implementing a solution that directly meets those needs.
Unified communications platforms offer dozens of new tools that companies can use to streamline the work process. For example, virtual workspaces can be created for employees brainstorming on a creative project. Connecting these employees through a unified communications platform via the cloud allows companies to set up meetings between office locations across the country. Real-time file sharing and video feeds bring distant employees into a single, communicative environment.
Alternatively, companies can used a unified communications solution to improve programs that are already in use. InformationWeek points out that several applications designed for commercial use are designed to integrate easily with unified communications systems. In fact, a new communications platform may unlock hidden potential in programs that a company is already using. These examples highlight the potential for how unified communications technology can be adapted for several strategic uses.
Strategies for adjustments
Any company that requires regular contact between employees and clients can benefit from a properly implemented unified communications platform. Network World recommends that companies evaluate their usage needs prior to investing in a new platform. Thankfully, businesses can make quick assessments of the employee’s productivity by asking for regular status reports. These reports can then be used to identify areas in the company’s workflow that could benefit from a technological upgrade.
New unified communications platforms are also an opportunity to inject automation into a company’s workflow. The most robust platforms support several automation features that are designed to minimize human error and redundancy. These programs provide feedback on device usage and employee efficiency, so managers can spot areas for improvement as soon as possible. Remember to allow for a learning curve as this efficiency-boosting technology is introduced. The presence of new evaluation methods may distract employees as they learn to adjust.