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Tom Bamert

Governance Is How Intent Becomes Operational Truth 

A workflow can complete successfully and still leave an organization in the wrong state. Consider employee offboarding. The employee is disabled in the directory, all offboarding requests are processed without error, and the request is closed. Yet fragments of the employee’s configuration may still remain across the organization, membership in a call queue, a
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Evans Nimako

More Capacity. Built on Trust. 

Every significant technology shift tends to produce two reactions. One group dismisses it. Another assumes it will solve everything. AI deserves neither. At Akkadian, generative AI is engineering leverage.  That's it. It works when experienced engineers direct it, when clear controls bound it, and when we measure it by what customers actually get, not by
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Ron Rosansky

Technical Debt Needs a Risk-Reducing Exit Strategy 

Two Leaders, Two Clocks An engineer recently told me that the technical debt in his organization was a reason to slow down a collaboration lifecycle automation initiative. Several weeks later, a technology leader framed the issue differently: technical debt and operational risk can be reasons for greater urgency, not delay.
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Ron Rosansky

Save Your Experts for the Work That Needs Them

Nearly every executive conversation I have eventually gets to AI. The use cases vary. The objective rarely does. Organizations want more capacity. They want to serve customers better, move faster, reduce repetitive work, and make better use of the people and systems they already have. They want to grow without adding cost and complexity at
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Ron Rosansky

Collaboration & The Execution Gap 

Organizations are not short on collaboration tools.  They have more platforms than ever, more integrations, and now AI layered across everything. On paper, it all works. The architecture makes sense. The roadmap checks out.  Then you look at how it actually runs.  Adoption stalls. Tickets pile up. Engineers step in to fix things

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Evans Nimako

Use Case: API Triggers for a Large Healthcare Provider

Providing a UC Management Solution to a Large Healthcare System Bulk provisioning, DN Management, and API Triggers Customer: One of the Largest Healthcare Providers in America Our customer is one of the largest healthcare providers in the country, with 70,000 employees spanning 35 clusters—including 23,000 flex users, and 3,000 Packaged-Contact

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Akkadian Labs

Use Case: Migrating from Avaya to Cisco UC

Helping a Financial Services Firm Migrate to Cisco Collaboration Bulk provisioning, Active Directory integration, and DN Management Customer: A Large American Financial Services FirmOur client is one of the largest private financial services firms in America. Located in the Midwest, they have 28 offices and over 1,650 knowledge workers. UC
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Evans Nimako

Use Case: Directory Number Management

UC Provisioning Automation for a Hospital DN Management, ServiceNow Integration, and Contact Center Provisioning Customer: A Respected Children’s HospitalOur customer is a large, respected children’s hospital on the east coast. Provisioning Challenge: Cisco Migration with ServiceNow and a Large Contact Center Migrating from Avaya to Cisco in a hybrid, multi-cluster

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Evans Nimako

Use Case: Streamlining MAC-D Workflows at a University

Streamlining CUCM Management Across Four Clusters at a University Native ServiceNow Integration, Remote Phone Control, and Role-Based Access Client: A Prestigious American UniversityOur customer is a large, prestigious university located in the American Midwest. Provisioning Challenge: Only Two Admins Managing Four ClustersThe university’s Cisco UC environment was comprised of four

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Resources

CUCM Self-Provisioning
What is User Provisioning
Configuring Extension Mobility
Understanding Licensing for CUCM (CallManager)
CUCM Phone Swap
Onboard Employees Onto Microsoft Teams

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