Akkadian Console

An Intuitive Operator Console

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The Flexible Console for Every Environment

Busy operators, receptionists and office admins at hundreds of companies already use Akkadian Console™ to handle incoming calls. Users love Akkadian Console because it’s simple-to-use and ready when they need it. It provides a complete, stable solution for companies of any size, across all industries. Plus, this flexible console is available in three deployment types: an unmanaged client, managed deployment, or web-based deployment.

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Intuitive

Easy to use, our flexible, streamlined, and modern interface requires minimal training time for operators.

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Efficiency

Quickly direct calls where they need to go. Drag and drop transferring, call parking, multi-line support, and more.

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Simplicity

Easy for admins to deploy and maintain. Rapid installation, streamlined management and centralized reporting.

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Flexibility

Available in multiple deployment options, including Unmanaged, Managed, and Web-based versions.

Intuitive Call Handling

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Simplified Call Management with a Cisco Operator Console

With a clean modern interface, busy phone operators and receptionists can efficiently direct calls in high volume environments.
  • Drag & Drop transfer
  • Call park
  • Hunt Group queuing support
  • Multi-line support

Powerful Directory

Quickly direct calls where they need to go.
  • Robust directory with presence
  • Support for CUCM, LDAP, SQL and CSV directory sources
  • Shared and private notes
  • Unlimited personal directories
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Flexible Deployment Options

Easy for administrators to deploy and maintain.
  • Serverless console for rapid deployment
  • Managed client/server model for centralized management and reporting
  • Web console for multi-platform support

Features

Easy to Learn

Akkadian Console’s clean, modern interface is intuitive and makes multi-tasking easy.

Customizable Dashboard

Operators and receptionists love our customizable dashboards. They can even change font sizing.

Drag-and-Drop Calls

With a click of the mouse, operators are able to direct calls by dragging and dropping incoming calls.

Speed Dials

Unlimited speed dial groups allow operators to more effectively organize and access important contacts.

Multi-line Support

Akkadian Console consolidates the most complex phones into one user interface.

Line Status

Colored line statuses include available, ringing, and busy states.

Multiple Languages

Operators may opt for the English, Spanish, or French versions.

Private and Shared Notes

Operators use their notes to track employee schedules and call information

Integrations

Integrated with Microsoft Office 365, as well as Health Level 7 (for health care providers)

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It's A Dream

“It took all of fifteen minutes for our technician to download and install the Akkadian Labs software. It’s glitch free. It’s a dream.”

Receptionist, ConvergeOne

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Simplified management for IT admins, Akkadian Web Console™ continues the process of reducing operational overhead by leveraging centralized administration, as well as eliminating client software deployment and maintenance. The client-less solution crosses operating system boundaries and can be run from almost any web browser, making it ideal for large deployments. Akkadian Console Web makes the following effortless:

  • Management Upgrades
  • Maintenance

Introducing Akkadian Console to Mac users (previous versions of Akkadian Console™ are designed for PC users, not Mac users. Because Akkadian Console Web works via a browser, it’s perfect for Mac users.)

  • Seamless version updates: a clientless solution means no more software updates! When the Akkadian Console Server™ is updated, all clients experience the benefit immediately.
  • Flexible licensing options: Akkadian Console Web offers a concurrent licensing model. Concurrent licensing provides cost, flexibility, ease-of-use, and administration benefits over the traditional per-device-model.
  • Same excellent features and user experience: operators will enjoy the same features and ease-of-use, reducing the need for training.

IT admins may download and install from the Akkadian Labs site. Just download the server, install, and configure in 30 minutes. Tell your call handler to open a link in their browser.

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