The Flexible Console for Every Environment
Busy operators and office admins at hundreds of companies already use Akkadian Console™ to handle incoming calls. Users love Akkadian Console because it’s simple-to-use and ready when they need it. Akkadian Console provides a complete, stable solution for companies of any size, across all industries. Plus, this flexible console is available in three deployment types: an unmanaged client, managed deployment, or web-based deployment.
Key Highlights
Intuitive Call Handling!
Simplified Call Management with a Cisco Operator Console
With a clean modern interface, busy phone operators can efficiently direct calls in high volume environments.
Drag & Drop transfer
Call park
Hunt Group queuing support
Multi-line support
Powerful Directory
Quickly direct calls where they need to go.
Robust directory with presence
Support for CUCM, LDAP, SQL and CSV directory sources
Shared and private notes
Unlimited personal directories
Flexible Deployment Options
Easy for administrators to deploy and maintain.
Serverless console for rapid deployment
Managed client/server model for centralized management and reporting
Web console for multi-platform support
Key Operator Features
Easy to Learn
Akkadian Console’s clean, modern interface is intuitive and makes multi-tasking easy.
Customizable Dashboard
Operators love how customizable their dashboards can be. Operators can even change font sizing.
Drag-and-drop Call Handling
With a click of the mouse, operators are able to direct calls by dragging and dropping incoming calls.
Speed Dials
Unlimited speed dial groups allow operators to more effectively organize and access important contacts.
Multiline Support
Akkadian Console consolidates the most complex phones into one user interface.
Line Status
Colored line statuses include available, ringing, and busy states.
Multiple Language Options
Operators may opt for the English, Spanish, or French versions.
Private and Shared Notes
Operators use their notes to track employee schedules and call information
And Much More…
Frequently Asked Questions
How does Akkadian Console Web differ from traditional Akkadian Console™?
Simplified management for IT admins
Akkadian Console Web™ continues the process of reducing operational overhead by leveraging centralized administration, as well as eliminating client software deployment and maintenance. The client-less solution crosses operating system boundaries and can be run from almost any web browser, making it ideal for large deployments. Akkadian Console Web makes the following effortless:
- Management
- Upgrades
- Maintenance
Introducing Akkadian Console to Mac users
Previous versions of Akkadian Console™ are designed for PC users, not Mac users. Because Akkadian Console Web works via a browser, it’s perfect for Mac users.
What operational differences between Akkadian Console and Akkadian Console Web versions should the IT admin expect?
Seamless version updates
A clientless solution means no more software updates! When the Akkadian Console Server™ is updated, all clients experience the benefit immediately.
Flexible licensing options
Akkadian Console Web offers a concurrent licensing model. Concurrent licensing provides cost, flexibility, ease-of-use, and administration benefits over the traditional per-device-model
Same excellent features and user experience
Operators will enjoy the same features and ease-of-use, reducing the need for training
How do Akkadian Console customers get started with the web version?
IT admins may download and install from the Akkadian Labs site
It’s simple to get started.
- Download the server.
- Install.
- Configure in 30 minutes.
- Tell your call handler to open a link in his or her browser.
Get Started with Akkadian Console™ Now
It took all of fifteen minutes for our technician to download and install the Akkadian Labs software. It’s glitch free. It’s a dream.
Stephanie Chaffee, Receptionist, AOS
Resources
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