Receptionist Console Overview

A CUCM Receptionist Console That Makes Call Handling Easy

Challenge: Keeping Up with High Call Volumes In today’s changing landscape of work-from-home collaboration, switchboard operators and receptionists need a Cisco console that helps keep up with high inbound call volumes and enables working from home. Solution: An Intuitive, Flexible Console That Provides Transparency and Accessibility Akkadian Console is the ideal receptionist console for phone systems with high call volume environments. Our intuitive, flexible platform allows for call volumes to be shared among multiple operators who are able to see critical information in real time on a customizable dashboard. This helps to ensure that inbound calls are routed accurately, and efficiently. Furthermore, Akkadian Console requires minimal training, with rapid installation and streamlined administration. It also allows operators to quickly direct calls where they need to go with drag and drop transferring, call parking, multi-line support, and more. A Powerful Directory Console also boasts a multi-source directory that supports CUCM, LDAP, CSV, SQL, and MySQL sources. That means operators can quickly direct calls to where they need to go, with non-office phone numbers included for contacts. It also allows for shared and private notes, as well as unlimited personal directories. Akkadian Console: Also Great for Cisco UC Admins The flexible deployment options of Akkadian Console make it easy for Cisco UC Admins to deploy and maintain—this includes web console for multi-platform support, a managed client/server model for centralized management and reporting, and a serverless console for rapid deployment. Critical Integrations: Health Level 7 and Microsoft Office 365 Akkadian Console also boasts two powerful integrations, Health Level Seven (HL7) and Microsoft Office 365. HL7 is the standard for exchanging information with secure medical applications like Epic, making Console the ideal operator solution for hospitals and healthcare providers. In addition, the web version of Console is compatible with Microsoft Office 365. As Work From Home (WFH) mandates remain in place at many offices, this is the ideal operator solution for remote work infrastructures. This new enhancement to our web operator console integrates with both the on-premise Microsoft Exchange, as well as cloud-based Microsoft Office 365. Web console goes beyond simple phone status to incorporate Outlook calendar visibility—providing operators a more granular view of availability based on when meetings are scheduled. This means smarter, more powerful call handling. Now operators will have a nuanced view of worker schedules, color-coded for easy recognition:
  • Red: Busy
  • Orange: Going into meeting (in 15 minutes)
  • Green: Open/Available
  • Grey: No Status
Most Advanced Security And because Akkadian Console runs on Linux, users are guaranteed the most secure console available, fully tested and even used by various government agencies. Akkadian Console is a flexible, intuitive call handling solution that’s ideal for both receptionists and UC Admins. Schedule a demo to see for yourself!
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