Akkadian Provisioning Manager

Automation Engine Designed for Managing UC


Now Supporting Provisioning Automation for Cisco Collaboration, Webex Calling, Microsoft 365/Teams and Zoom

Akkadian Provisioning Manager’s single pane of glass now streamlines MACDs for the entire suite of Cisco, Webex, Microsoft Teams and Zoom applications. The ideal solution for hybrid Cisco/Microsoft UC environments. Featuring native integrations with Active Directory and ServiceNow, our platform enables full-cycle, zero-touch provisioning.


Minimize repetitive manual work. A single pane of glass to initiate workflows across multiple UC apps, servers, and clusters.


Eliminate human errors and inconsistencies. Templates assure that accounts are built with standard configurations.


Reduce risk of outages. A software layer that removes the need to access the native UC apps.


Protect against accidental or deliberate service disruptions. Role-based access and audit trails that control for system vulnerabilities.

Making complex provisioning simple!

Simple, fast, secure automation tools for UC provisioning

Provision users with multiple devices across all your UC applications from a single pane of glass.

Offload complex tasks

Securely delegate complex provisioning tasks, reduce cost and free up valuable resources.
  • Roles-based access
  • Detailed audit trail
  • Visual phone editor
  • Remote phone control

Zero-touch provisioning

Fully automate provisioning tasks with Provisioning Manager’s native Active Directory integration or leverage the API to integrate into 3rd party applications.

End User Self-Service

Empower UC self service with a self-service portal that helps offload tasks. Users can manage:
  • Device
  • Call forwarding
  • Single number reach
  • PIN resets



Eliminate manual tasks from UC provisioning, reporting, compliance, and management.

Zero-touch On-boarding

Integrates with Active Directory and ServiceNow, for automated provisioning or de-provisioning of users.

Self-service Portal

Let employees manage their own lines, intercoms, and speed dials with CUCM self provisioning.

Directory Number Management

Real-time directory number management with cross-cluster support.

Restful API

Integrate with ITSM, HR, and identity management software such as ServiceNow.

Remote Phone Control

Access Cisco IP phones to test, place calls, and change settings with remote phone control.

Roles-based Access with Custom Dashboards

Decide who has access to which jobs and tools.

Visual Phone Editor

You can even let end users access the Visual Phone Editor via the self-service portal.

Phone Swap

Upgrade old phone models to new phone models with a mobile app.

Dial Plans

Query reporting allows you to easily adopt dial plans, like E164.

High Availability Option

Automated roll-over to maximize uptime

Contact Center Provisioning

Streamline provisioning of agents in UCCX and P-UCCE

Bulk Provisioning

Add or delete multiple users from one CSV file

Multi-cluster Support

Automated provisioning across all your CUCM clusters


Use SQL database queries to generate reports from CUCM


Add it to Your Arsenal

“Anybody that wants to make their lives easier should have this tool in their arsenal … not many can do this with Cisco products.”

Telecom Analyst, Dexcom


APM is used by anyone tasked with provisioning the in Cisco Unified Communications environment in medium to large companies, non-profits, government and educational entities. For a run-down of those already using Akkadian Provisioning Manager, check out the industries helped by Akkadian Provisioning Manager.  Often, companies that are struggling with Cisco Prime Collaboration deployment adopt our turnkey provisioning automation solution.

Akkadian Provisioning Manager is a provisioning solution designed to streamline moves, adds, changes and deletes in the Cisco Unified Communications Environment. With users demanding enterprise voice and video on their mobile devices, administrators find themselves provisioning and managing up to 10 devices per user. While this adoption is exciting and helps drive communication, it can be a challenge for administrators to manage. APM helps organizations increase adoption by streamlining the provisioning process, allowing the provisioning and ongoing operational management of these devices using a single action. In addition, Akkadian Provisioning Manager helps protect the Cisco Unified Communication environment by removing the need for direct access to the application servers while providing more granular restrictions.

Yes! You are able to request a free, 30-day, fully supported trial today. If you need help installing after download, just let us know and we will help. Request your free trial here.

Yes, you can. APM is designed to be simple to deploy and use, but we are always here to help. If you prefer, we offer remote install services to help you expedite your deployment. This service can be purchased through any of our partners.

APM offers two types of licensing to meet your organization’s needs. For most customers, User Base Licensing (UBLs) are the most cost effective as they allow for up to 10 devices per user. This means if you have a user with a Cisco IP phone, Jabber for Desktop, Jabber for iPhone, Jabber for Android and Jabber for Tablet, only one UBL will be required even though the user has five devices. For other devices, such as common area or conference room phones, we offer a lower cost Device Based Licenses (DBLs). DLBs and UBLs can be blended to creative a cost effective licensing solution for your environment.

Yes, we offer training through our partners.

There are many reasons, but here are some of the key differentiators:

  • Native multi-cluster support. Free PRIME does not support multi-cluster.
  • The ability to provision a user with multiple devices in a single action.
  • More granular security by limiting access at the field level.
  • Ability to add, edit and delete in the same action.

For a complete list of differentiators, please email sales@akkadianlabs.com.

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