Hospital Case Study – Integrating CUCM and Epic

Improve Patient Experience and Reduce Operational Costs with Automated Provisioning

Company Based in New York City, NYU Langone Health (NYULH) is devoted to patient care, education and research. NYULH is among just 9% of hospitals nationwide to earn a 5-star rating for safety, quality, and patient experience from the Centers for Medicare and Medicaid Services. Challenge As part of NYULH’s efforts to be a leader in designing the modern patient room, the technology team wanted to optimize patient experience by minimizing disruptions, in addition to eliminating the footprint of a physical telephone. The goal is to ensure that only appropriate calls are routed to the patient to avoid unnecessary disturbances. NYULH leverages Cisco’s Unified Communications platform (CUCM) for voice, video, messaging and web collaboration. NYULH also leverages Epic as their electronic medical records platform. Epic is aware of all patient admissions and discharges, along with associated room information.
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Solution Akkadian Labs worked closely with NYULH’s technology team to design an end-to-end solution to meet their goals. The solution contained 3 components:
  • Akkadian Labs softphone – loaded onto the existing Samsung tablet with an Android operating system
  • Akkadian Provisioning Manager – with no manual intervention, our provisioning automation tool configures a custom phone profile for each patient on the tablet in the appropriate hospital room
  • Middleware – connects Akkadian Provisioning Manager with Epic (or any other HL7 compliant EMR system) to make sure the phone is provisioned in the correct room
Conclusion Some hospitals never change the phone profiles in patient rooms. Other hospitals spend a lot of time manually changing phone profiles. The NYULH solution improves the patient experience by eliminating unnecessary interruptions due to phone calls meant for other patients. Akkadian Labs used Akkadian Provisioning Manager integrated with Epic to automate the process and reduce operational costs, so the technology team can focus on higher level strategic IT initiatives. For the opportunity to see Akkadian Provisioning Manager in action, schedule a custom demo:
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