Cisco Hosted Collaboration Solution (Cisco HCS)

Provisioning Solution for Cisco HCS

What is Cisco HCS Provisioning Automation?

Our provisioning platform helps Cisco HCS partners streamline their unified communications services practice (UCaaS). From Day 1 dial plan deployment, to powerful Day 2 tools, such as workflow automation, visual phone editing and remote phone control, our platform is highly secure, scalable and easy-to-use. It allows you to quickly onboard customers into your service offers and provides turnkey tools that build strong customer satisfaction for your Cisco hosted collaboration solution.

Key Features

  • Streamlined Provisioning across Multiple Cisco UC Servers and Applications — a single pane of glass to automate workflows for your managed service
  • Multi-tenant Management — a secure, scalable platform for simplified administration of Cisco Collaboration cloud service for all your HCS clients. Easily move between clients with a single login
  • CUCM Site Configurations — save time and money by setting up new locations with just a few clicks
  • Secure End-Customer Access — role-based access to pre-determined jobs, to minimize the risk of errors and inconsistencies

We integrate with a broad range of cloud-based collaboration services, including: Cisco Unified Communications Manager (CUCM), Cisco Webex Teams (unified messaging), Cisco Jabber (instant messaging), Unity and more. We also have native Microsoft Active directory integration enabling zero-touch provisioning for employee on-boarding and off-boarding.

By streamlining provisioning with intelligent workflows, your Cisco HCS practice is optimized with improved profitability and enhanced customer satisfaction via:

  • More efficient use of resources with automation, reducing manual work
  • Better consistency with pre-build templates for MACDs
  • Reduced risk with our high availability automatic roll-over if an outage occurs

And best of all we are Cisco HCS certified, and thus fully tested to support your HCS environment. We offer 24×7 support, so we are always here to help.

Other benefits to your Cisco HCS practice include:

  • Quick and consistent client activation
  • Innovation and customization to differentiate offers
  • Increased customer satisfaction, with better SLAs
  • Optimized resource utilization of all engineering skill sets

Cisco powered partners can visit Provisioning Solution for Cisco HCS to learn more — or to see our automation tools for hosted collaboration solution (HCS) in action schedule a custom demo:

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