Streamlining Migration to Cisco UC for a Major American City

Bulk Provisioning, Contact Center Provisioning, and Role-Based Access

Client: A Major American City
Our customer, the municipal government of a major American city, was eager to upgrade their call management system migrating from Nortel to Cisco Unified Communications Manager (CUCM). After 30 years on their old system, with over 10,000 phones, they were looking for an all-in-one provisioning solution to help them with CUCM deployment and adoption.

Migration Challenge: On-Boarding 10,000 Phones and a Contact Center
New to Cisco, and with over 10,000 phones to on-board, they needed an easy-to-use automation platform that could:

  • Streamline the on-boarding of all their phones
  • Help with provisioning a contact center environment (Packaged Contact Center Enterprise)
  • Provide 25 members of the IT staff varying levels of permissions

Solution: Bulk Provisioning, Contact Center Provisioning, and Role-Based Access
The city went through a lengthy process of reviewing the various platforms for managing Cisco UC, and soon found that Akkadian Provisioning Manager was able to solve their needs with a turnkey solution via:

  • Bulk provisioning for on-boarding all 10,000 phones from a single CSV file
  • Agent provisioning for a sizeable P-UCCE deployment
  • Role-based access to securely help delegate work across a staff of 25

Also, Akkadian’s centralized, single-pane-of-glass architecture made ongoing administration simple and easy for engineers and HelpDesk personnel who were unfamiliar with Cisco UC.

Result: Easy, Quick, and Smooth Migration
Rolling out Akkadian Provisioning Manager was an easy process. Thanks to bulk provisioning and contact center provisioning, deployment and adoption of the Cisco UC applications was rapid. Role-based access enabled them to securely off-load tasks to employees with the appropriate skill-set.

Overall, with a powerful administrative solution, the migration to Cisco UC was easy and efficient given the challenge of transforming the city’s unified communications infrastructure.

To see how Akkadian Provisioning Manager can meet your provisioning needs, feel free to set up a custom demo.

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