Streamlining CUCM Management Across Four Clusters at a University

Native ServiceNow Integration, Remote Phone Control, and Role-Based Access

Client: A Prestigious American University
Our customer is a large, prestigious university located in the American Midwest.

Provisioning Challenge: Only Two Admins Managing Four Clusters
The university’s Cisco UC environment was comprised of four clusters, including hospitals and a campus police force, but with only two Administrators doing all the MAC-D work—manually! In addition to streamlining MAC-D workflows, they needed a system which would:

  • Integrate CUCM with ServiceNow
  • Help access and troubleshoot Cisco IP phones
  • Enable them to offload less complex tasks to their HelpDesk

Solution: Native ServiceNow integration, Remote Phone Control, and Role-Based Access
One of the Admins had used Akkadian Provisioning Manager in their previous role at another university, and enthusiastically advocated using Provisioning Manager as a powerful solution for all their needs. Specifically:

  • Native Integration with ServiceNow for a seamless connection to CUCM
  • Remote Phone Control to help them save time and effort manually fixing Cisco IP phones
  • Role-Based Access allowed the Admins to allocate custom permissions to the HelpDesk

Result: A Streamlined, Integrated Collaboration Environment
In addition to streamlining MAC-D workflows across four clusters, our native integration with ServiceNow helped to make operations more efficient by seamlessly connecting 2 critical systems with their infrastructure. Remote phone control allowed them to alter lines on Cisco phones without ever leaving their desk. And Role-based access has enabled the UC Admins to securely offload simple tasks to the HelpDesk, freeing them up to focus on more strategic initiatives.

To see how Akkadian Provisioning Manager can meet your provisioning needs, feel free to set up a custom demo.

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