Akkadian Provisioning Manager’s core functionality is to automate moves, adds, changes and deletes (MACDs) in UC platforms such as Cisco Collaboration, Webex and Microsoft Teams. However, its capabilities expand beyond collaboration platforms, reaching into related areas such as call monitoring, call analytics, E911, call recording, CRM, HRIS, IT service management (ITSM) and more.
Akkadian Provisioning Manager can be a hub that ties all of these disparate systems together and makes sure UC platforms do not exist in silos. Interoperability of UC with other systems is critical as businesses do not want their UC platforms walled off from other software. UC solutions may need to get information from or provide data to other systems.
UC Today, the leading online publication for Unified Communications and Collaboration technology, explores best practices for UC interoperability with Akkadian Labs.