Akkadian Contact Manager
Build Better Teams Video

Our Contact Directory Helps Employees Build Better Teams

Check Out the New Explainer Video

The modern workplace is rapidly changing, and collaboration is more important than ever. And while new channels for collaboration are being deployed, many organizations are still stuck with outmoded employee directories that get in the way of finding exactly who and what is needed to optimize project effectiveness.

That’s where Akkadian Contact Manager™ comes in. This powerful yet intuitive enterprise directory revolutionizes the way employees build teams.

Akkadian Contact Manager is flexible enough to include any information that might be relevant to a project: skills, project experience, languages, location – anything. Plus, it’s accessible from wherever it’s needed – mobile phones, any browser, or integrated directly into your communication applications.

Check out the video above for an overview of what Akkadian Contact Manager can do for your organization!

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2nd Half of 2020 Information Technology Scholarship Winner

Announcing the 2nd Winner of the 2020 Scholarship

Congratulations Carey Linkous of Roanoke College

We are pleased to announce Carey Linkous as the winner of the 2nd 2020 Akkadian Labs Scholarship for $1,000. Candidates were asked to submit an essay detailing how information technology is used in their area of study and where they think their passion for technology may take them in the future.

Carey wrote a fascinating essay on the impacts of IT on the psychological study of memory, and how prior to the creation of computers scientists struggled to discern how the human brain creates new memories. She goes on to explain how advancements in communications technology and the accessibility of data can further accelerate the exchange and production of knowledge in psychology; how it can facilitate locating sample populations large enough to infer causation; in the choosing of random samples for psychological studies; and the ability to access research participants no matter where they are located.

We were fascinated by her essay and inspired by her motivation to find ways that collaboration technology can work for the advancement of a growing field of study. We are honored to award our scholarship to her as she continues to pursue her studies in Psychology. Well done Carey!

To find out more about Akkadian Labs, or for the opportunity to experience our products for yourself:

Contact Us
 

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Akkadian Contact Manager
Overview Video

Streamline Messy Data for Cisco UC Admins

Check Out Our New Explainer Video for Akkadian Contact Manager

When it comes to your employee directory:

  • Is it difficult to combine disparate data sources and formats?
  • Want to easily aggregate multiple Active Directories?
  • Need it to be accessible regardless of where employees are working?
  • Wish you could manage it through a web-based platform with advanced reporting?

Akkadian Contact Manager is a game-changing enterprise directory. Check out the explainer video above to see how we cut through messy data to help Cisco UC Admins save time, and employees connect with who they need, when they need.

Score a quick win for your organization!

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Akkadian Labs is Now a Member of
ContactCenterWorld

Akkadian Labs is Now a Member of ContactCenterWorld

The Global Trade Organization for Contact Center and Customer Engagement

Akkadian Labs is very pleased to announce that we are now a registered member of ContactCenterWorld!

ContactCenterWorld, the global association for contact center and customer engagement best practices, has more than 205,000 members in over 200 countries. Every year, the organization organizes the most prestigious awards and conferences, also providing the latest industry news, interviews with leaders, as well as research.

Given that we support Cisco Collaboration for Packaged UCCE and UCCX, we’re excited to leverage our membership in this global organization to gain exposure for our industry-leading Akkadian Provisioning Manager!

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Announcing Akkadian Contact Manager 5.0

Announcing Akkadian Contact Manager 5.0!

Build better teams for more effective projects

Akkadian Labs is excited to announce significant enhancements to Akkadian Contact Manager! The new features take it beyond the standard corporate directory to become a powerful tool for collaboration that helps build better teams for more effective projects. 

Now more than ever, collaboration is the lifeblood of successful organizations. And while many companies have invested in expanding and innovating their channels of communication, they’re still using outdated contact directories with gaps that hinder, instead of bolster collaboration. That’s where Akkadian Contact Manager comes in.

A Big Win for End Users

These upgrades make Contact Manager even smarter, more flexible, and more powerful for end users. The new features include:

  • Robust User Profiles—The most relevant information available for your contacts
  • Multi-Language Support—English, Spanish, French, Italian, Dutch, and Chinese
  • Cover Me—Designate others to cover calls in your absence 
  • Directory Matching Caller ID—Total call transparency on Cisco IP phones
  • Dynamic Directories—Default to your relevant contacts 

Redesigned user profiles enable custom fields for more than just basic contact info, empowering employees to easily find colleagues with a specific skillset, title, location, language, and more. It even supports entries not associated with people, like conference rooms, HelpDesk, vendors, etc.

A Big Win for Admins

Akkadian Contact Manager is also ideal for UC Admins who struggle with multiple data sources and formats. Admin features include:

  • Admin Dashboard—Streamlined, web-based dashboard that includes advanced reporting
  • Unified Directories—Aggregate from different sources, including LDAP, CSV, SQL MySQL, and CUCM
  • AD Aggregation—A clean, manageable LDAP directory aggregating contacts from multiple AD servers
  • Authentication Proxy—Users authenticate based on domain
  • Enhanced AD Data Extraction—Access huge amounts of AD data without disrupting service

Between robust end user features and AD aggregation that removes the need for complex Active Directory Federation Services, Akkadian Contact Manager is a big win for both Admins and end users. 

We’re also innovating how we deliver our product, with a tiered subscription pricing model that’s customized to your needs. Adoption is also very easy—you can go from purchase to deployment in under four hours. 

Easy for Admins and a powerful collaboration tool for end users, Akkadian Contact Manager goes beyond the standard enterprise directory to help employees find exactly who they need, when they need them.


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Using Single Number Reach on CUCM

How to Configure Single Number Reach

Receive incoming calls to any phone!

Single Number Reach, or SNR, is an important feature of Cisco Unified Communications Manager (CUCM) for ensuring that knowledge workers can receive incoming calls wherever there is a phone. 

This feature allows users of Cisco Collaboration phones to send their calls to remote phone numbers which can ring simultaneously. For example, when a call comes into your phone number in CUCM, it will send the call to your cell. You can also configure SNR to activate after a certain number rings—if after three rings there is no answer on your desk phone, you can have it then direct the call to your mobile phone. If the call goes unanswered on any of your configured phones, it will default to the Cisco Collaboration voice mail.

This is a great tool for maintaining business continuity during vacations, remote working situations, and for alternate workstations. Without an automated provisioning tool like Akkadian Provisioning Manager, setting up SNR can be time consuming and inconsistent. But with Provisioning Manager, you have this feature enabled as a routine part of the normal on-boarding process, with no additional clicks required from Admins. 

More than an extension number, SNR works for all phones—cell phones, home phones, desk phones, and common area office phones—and is not exclusive to Cisco IP phones. After on-boarding is complete, end users can assign their remote number using Akkadian Provisioning Manager’s self-service portal. 

Value to Admins:

  • Configure SNR in one single action with routine on-boarding
  • In avoiding a multi-step process of configuration, consistency is guaranteed

Value to End Users:

  • Easy number set up via the Akkadian Provisioning Manager self-service portal
  • Receive calls no matter where you are
  • Business continuity

Use Cases:

  • Vacation
  • Remote working
  • Alternate workspaces

Configuring Single Number Reach with Akkadian Provisioning Manager is consistent, fast, and easy for both Admins and end users!

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Akkadian Provisioning Manager is now
in WWT’s ATC On-Demand Lab

Provisioning Manager is now in WWT’s ATC On-Demand Lab

ATC is Ideal for Quick, On-Demand Demonstrations

We’re excited to announce that Akkadian Provisioning Manager, the leading Cisco Collaboration automation solution, is now featured in World Wide Technology’s Advanced Technology Center (ATC)!

WWT is a leader in informing, evaluating, and helping to architect and implement B2B technology solutions for customers and communities around the world. Their ATC is a B2B platform built on a collection of virtual labs designed to create a collaborative innovation ecosystem to design, build, educate, and deploy innovative technology products.

Akkadian Provisioning Manager’s lab on ATC provides an on-demand, scripted environment where visitors walk through the automated provisioning of new Cisco Collaboration end-users, including:

  • Log-in as Helpdesk or administrative user
  • On-board and off-board user (with a phone, voice mail and Jabber)
  • See phone status and application services for users
  • Directory Number (DN) management
  • Manipulate phone template through Visual Phone Editor
  • See job archive and drill-down
  • Utilize the end-user self-service portal

We’re thrilled to see our product featured on such a prominent platform where WWT employees and customers can explore our streamlined provisioning tools!

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Akkadian Console
Now Integrated with HL7

Akkadian Console is Now Integrated with HL7

An Ideal Operator Solution for Healthcare Providers

Akkadian Console™, the leading Cisco operator console, now integrates with Health Level Seven (HL7). HL7 is the standard for exchanging information with secure medical applications, making Console the ideal operator solution for hospitals and healthcare providers. This new integration provides the following:

Capabilities 

  • Real-time updates from record systems like Epic, McKesson, Praxis, and Athena
  • Supports separate directories for patients, doctors, nurses, etc.
  • Multi-hospital support

Benefits

  • Calls can be accurately transferred to the current patient room 
  • Avoiding unnecessary patient disturbances 

Akkadian Console’s clean interface and robust set of features make this the ideal call handling solution for hospitals and other healthcare facilities. 

A streamlined communications infrastructure is more crucial than ever for our healthcare providers—see for yourself how Akkadian Console provides an ideal solution!

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Akkadian Console Now Integrated with
Microsoft Office 365

A More Powerful Cisco Operator Console for Smarter Visibility

Web Console is Now Integrated with Microsoft Office 365

Now Integrated with Outlook Calendar

Akkadian Console™—the most advanced Cisco console software for Cisco Unified Communications—has now integrated its web version with Microsoft Office 365. As Work From Home (WFH) mandates remain in place at many offices, this is the ideal operator solution for remote work infrastructures.

This new enhancement to our web operator console integrates with both the on-premise Microsoft Exchange, as well as cloud-based Microsoft Office 365. Web console goes beyond simple phone status to incorporate Outlook calendar visibility—providing operators a more granular view of availability based on when meetings are scheduled.

Smarter, More Powerful Call Handling

Now operators will have a nuanced view of worker schedules, color-coded for easy recognition:

  • Red: Busy
  • Orange: Going into meeting (in 15 min)
  • Green: Open/Available
  • Grey: No Status

Is the employee receiving a call currently in a meeting? Is the line free, but there is a meeting in fifteen minutes? With calendar visibility, operators will see this, and can inform callers to ensure that schedules are seamlessly aligned with accessibility. This is an ideal solution for busy receptionists in remote working environments.

Most Advanced Security

Because Akkadian Console runs on Linux, users are guaranteed the most secure console available, fully tested and even used by various government agencies.

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Akkadian Console Now Integrated with
Microsoft 365

A More Powerful Cisco Operator Console for Smarter Visibility

Web Console is Now Integrated with Microsoft 365

Now Integrated with Outlook Calendar

Akkadian Console™—the most advanced Cisco console software for Cisco Unified Communications—has now integrated its web version with Microsoft 365. As Work From Home (WFH) mandates remain in place at many offices, this is the ideal operator solution for remote work infrastructures.

This new enhancement to our web operator console integrates with both the on-premise Microsoft Exchange, as well as cloud-based Microsoft 365. Web console goes beyond simple phone status to incorporate Outlook calendar visibility—providing operators a more granular view of availability based on when meetings are scheduled.

Smarter, More Powerful Call Handling

Now operators will have a nuanced view of worker schedules, color-coded for easy recognition:

  • Red: Busy
  • Orange: Going into meeting (in 15 min)
  • Green: Open/Available
  • Grey: No Status

Is the employee receiving a call currently in a meeting? Is the line free, but there is a meeting in fifteen minutes? With calendar visibility, operators will see this, and can inform callers to ensure that schedules are seamlessly aligned with accessibility. This is an ideal solution for busy receptionists in remote working environments.

Most Advanced Security

Because Akkadian Console runs on Linux, users are guaranteed the most secure console available, fully tested and even used by various government agencies.

Learn More

Read More