Industry Use Cases Companies Using Cisco UC Management Software

Learn why Akkadian Provisioning Manager has been chosen by leaders in their industries to help simplify moves, adds, changes, and deletes within their Cisco Unified Communications and Collaboration (UCC) environments.

Industries using Akkadian Provisioning Manager


  • Finance
    Global Financial Services

    UCC Environment: global locations with 30,000 users

    Why simplify provisioning:

    • Provisioners were distributed globally, creating training & security challenges

    Why Akkadian Provisioning Manager:

    • Akkadian Provisioning Manager simplified provisioning
    • Akkadian Provisioning Manager limited access to clusters by location
    Hospital
    Teaching Hospital

    UCC Environment: multi-site with 15,000 users

    Why simplify provisioning:

    • Hundreds of weekly MAC-Ds required many provisioning hours and personnel
    • Many provisioners accessing the system is a security threat
    • Consistency was an issue–every provisioner had his/her own way of performing MAC-Ds

    Why Akkadian Provisioning Manager:

    • Reduced provisioning time from 17 minutes to one minute per MAC-D
    • 66% of provisioning resources were redirected to higher-level tasks
    • Limited system access from 15 to five provisioners
    • Simplified templates brought consistency
    Real Estate
    Temporary Real Estate

    UCC Environment: multi-site with 4,000 users

    Why simplify provisioning:

    • Clients expect phones to be ready-on-arrival
    • Speedy provisioning compromised accuracy
    • Restricting CUCM access by location would increase system security

    Why Akkadian Provisioning Manager:

    • Client trained new provisioners in a matter of hours, rather than weeks
    • Provisioners could prepare new office space very quickly with little notice
    • Customized system access based on location
    Insurance
    Commercial Insurance

    UCC Environment: multi-site with 5,000 users, each with multiple devices

    Why simplify provisioning:

    • Process required highly-skilled Cisco engineers but the engineers were unable to manage the workload
    • Tools like Akkadian Provisioning Manager and Cisco Prime offered a potential solution to the workload issue
    • Simplicity could allow help desk users to complete MAC-D work

    Why Akkadian Provisioning Manager:

    • Client found Akkadian Provisioning Manager less complex and easier to use than Cisco Prime
    • Streamlined process by allowing helpdesk to provision
    Construction
    General Construction

    UCC Environment: multi-site with 2,000 users, each with multiple devices

    Why simplify provisioning:

    • In response to a company-wide initiative to automate and streamline processes, the IT team needed a way to simplify and offload Cisco Collaboration management
    • The solution needed to be flexible to accommodate all of the sites’ individual requirements

    Why Akkadian Provisioning Manager:

    • Akkadian Provisioning Manager simplified Cisco provisioning, making it easier and faster while offering the ability to fully off-load this work
    • Akkadian Provisioning Manager met each location’s unique requirements because of its customizable feature set and overall flexibility
    Legal
    Global Law Firm

    UCC Environment: international, multi-site with 2,000 users

    Why simplify provisioning:

    • The client’s key requirement was to reduce the provisioning process from a two-team process involving both the engineering and help desk teams, to a one-team process managed solely by help desk

    Why Akkadian Provisioning Manager:

    • The tool’s simplicity and security allowed the help desk to completely manage MAC-D work, freeing the engineers for more high-value activities
    Manufacturing
    Automotive Supplier

    UCC Environment: multi-site with 2,200 users

    Why simplify provisioning:

    • Auto part supplier was replacing a NEC PBX phone system with 300 Cisco phones as part of a new Cisco UC deployment.
    • The IT staff with limited experience with Cisco needed something easy to learn

    Why Akkadian Provisioning Manager:

    • Akkadian Provisioning Manager was simple to download and learn
    • By using Akkadian Provisioning Manager, an administrator not familiar with Cisco systems became proficient with MAC-Ds very quickly
    • Akkadian Labs’ support was critical to client’s decision
    Collaboration
    Cisco partner and Managed Services Provider

    UCC Environment: managing 300 devices for various clients

    Why simplify provisioning:

    • The service provider was looking for a way to offer new services and allow specific client resources to self-provision via a web-based interface
    • The client needed to be able to brand the web-based interface with their own logo
    • To support multiple managed services customers, the client needed to host multiple clusters and tenants

    Why Akkadian Provisioning Manager:

    • The client liked Akkadian Provisioning Manager’s simple interface
    • Akkadian’s development team added the ability to brand the interface
    • Akkadian Provisioning Manager offered multi-tenant capability
    Mortgage
    Home Mortgage

    UCC Environment: single-site with 300 users

    Why simplify provisioning:

    • The mortgage broker was new to Cisco and migrating to CUCM 10.x from a digital PBX
    • The staff needed to be trained quickly

    Why Akkadian Provisioning Manager:

    • The client’s Cisco partner recommended Akkadian Provisioning Manager for provisioning over Cisco Prime, which was included in the new CUCM purchase
    • Akkadian Provisioning Manager impressed with how easy it was for a non-technical person to navigate the interface and perform provisioning tasks
    Medical
    Medical Billing

    UCC Environment: call center with 300 users

    Why simplify provisioning:

    • The billing firm had a high-volume of MAC-D work due to high-turnover personnel
    • They needed to be able to integrate with Cisco’s Call Center Express
    • The team wanted to offload provisioning from engineer to less technical personnel

    Why Akkadian Provisioning Manager:

    • Akkadian Provisioning Manager allowed them to decrease MAC-D turnaround time from 18 to one minute per MAC-D
    • The firm was able to offload provisioning to a lower technical-tier
    • Akkadian Provisioning Manager supports Cisco’s Unified Call Center Express
    Education
    Public School District

    UCC Environment: multi-site with 250 users

    Why simplify provisioning:

    • Onsite staff had little Cisco VoIP experience
    • Needed to be able to make MACiDs outside of CUCM

    Why Akkadian Provisioning Manager:

    • Akkadian Provisioning Manager’s easy interface allowed the team to perform their tasks without compromising CUCM
    Non-Profit
    Food Bank

    UCC Environment: single-site with 250 multi-device users

    Why simplify provisioning:

    • The team needed a tool simple enough for the help desk to complete MAC-D work
    • The nonprofit was not satisfied with its current tool, Cisco Prime, because of its complexity

    Why Akkadian Provisioning Manager:

    • Akkadian Provisioning Manager offered a streamlined, secure way to grant access to and offload MAC-D work to non-engineering help desk personnel

  •