Industry Use Cases

Akkadian Provisioning ManagerTM

Industries using Akkadian Provisioning ManagerTM

Learn why Akkadian Provisioning Manager™ has been chosen by leaders in their industries to help simplify moves, adds, changes and deletes within their Cisco Unified Communications and Collaboration (UCC) environments.


Global Financial Services

UCC Environment: global locations with 30,000 users

Why simplify provisioning:

  • Provisioners were distributed globally, creating training & security challenges

Why Akkadian Provisioning Manager:

  • APM simplified provisioning
  • APM limited access to clusters by location


Teaching Hospital

UCC Environment: multi-site with 15,000 users

Why simplify provisioning:

  • Hundreds of weekly MACDs required many provisioning hours and personnel
  • Many provisioners accessing the system is a security threat
  • Consistency was an issue–every provisioner had his/her own way of performing MACDs

Why Akkadian Provisioning Manager:


Temporary Real Estate

UCC Environment: multi-site with 4,000 users

Why simplify provisioning:

  • Clients expect phones to be ready-on-arrival
  • Speedy provisioning compromised accuracy
  • Restricting CUCM access by location would increase system security

Why Akkadian Provisioning Manager:

  • Client trained new provisioners in a matter of hours, rather than weeks
  • Provisioners could prepare new office space very quickly with little notice
  • Customized system access based on location


Commercial Insurance

UCC Environment: multi-site with 5,000 users, each with multiple devices

Why simplify provisioning:

  • Process required highly-skilled Cisco engineers but the engineers were unable to manage the workload
  • Tools like APM and Cisco Prime offered a potential solution to the workload issue
  • Simplicity could allow help desk users to complete MACD work

Why Akkadian Provisioning Manager:

  • Client found APM less complex and considered it a Cisco Prime Replacement
  • Streamlined process by allowing helpdesk to provision


General Construction

UCC Environment: multi-site with 2,000 users, each with multiple devices

Why simplify provisioning:

  • In response to a company-wide initiative to automate and streamline processes, the IT team needed a way to simplify and offload Cisco Collaboration management
  • The solution needed to be flexible to accommodate all of the sites’ individual requirements

Why Akkadian Provisioning Manager:

  • APM simplified Cisco Unified Communications Management, making it easier and faster while offering the ability to fully off-load this work
  • APM met each location’s unique requirements because of its customizable feature set and overall flexibility


Automotive Supplier

UCC Environment: multi-site with 2,200 users

Why simplify provisioning:

  • Auto part supplier was replacing a NEC PBX phone system with 300 Cisco phones as part of a new Cisco UC deployment.
  • The IT staff with limited experience with Cisco needed something easy to learn

Why Akkadian Provisioning Manager:

  • APM was simple to download and learn
  • By using APM, an administrator not familiar with Cisco systems became proficient with MACDs very quickly
  • Akkadian Labs’ support was critical to client’s decision


Cisco Partner and Managed Services Provider

UCC Environment: managing 300 devices for various clients

Why simplify provisioning:

  • The service provider was looking for a way to offer new services and allow specific client resources to self-provision via a web-based interface
  • The client needed to be able to brand the web-based interface with their own logo
  • To support multiple managed services customers, the client needed to host multiple clusters and tenants

Why Akkadian Provisioning Manager:

  • The client liked APM’s simple interface
  • Akkadian Labs’ development team added the ability to brand the interface
  • APM offered multi-tenant capability


Home Mortgage

UCC Environment: single-site with 300 users

Why simplify provisioning:

  • The mortgage broker was new to Cisco and migrating to CUCM 10.x from a digital PBX
  • The staff needed to be trained quickly

Why Akkadian Provisioning Manager:

  • The client’s Cisco partner recommended APM for provisioning over Cisco Prime, which was included in the new CUCM purchase
  • APM impressed with how easy it was for a non-technical person to navigate the interface and perform provisioning tasks


Medical Billing

UCC Environment: call center with 300 users

Why simplify provisioning:

  • The billing firm had a high-volume of MACD work due to high-turnover personnel
  • They needed to be able to integrate with Cisco’s Call Center Express
  • The team wanted to offload provisioning from engineer to less technical personnel

Why Akkadian Provisioning Manager:

  • APM allowed them to decrease MACD turnaround time from 18 to one minute per MACD
  • The firm was able to offload provisioning to a lower technical-tier
  • APM supports Cisco’s Call Center Express


Public School District

UCC Environment: multi-site with 250 users

Why simplify provisioning:

  • Onsite staff had little Cisco VoIP experience
  • Needed to be able to make MACDs outside of CUCM

Why Akkadian Provisioning Manager:

  • APM’s easy interface allowed the team to perform their tasks without compromising CUCM


Food Bank

UCC Environment: single-site with 250 multi-device users

Why simplify provisioning:

  • The team needed a tool simple enough for the help desk to complete MACD work
  • The nonprofit was not satisfied with its current tool, Cisco Prime, because of its complexity

Why Akkadian Provisioning Manager:

  • APM offered a streamlined, secure way to grant access to and offload MACD work to non-engineering help desk personnel