Industry Use Cases

Akkadian Provisioning ManagerTM

Industries using Akkadian Provisioning ManagerTM

Learn why Akkadian Provisioning Manager™ has been chosen by leaders in their industries to help simplify moves, adds, changes and deletes within their Cisco Unified Communications and Collaboration (UCC) environments.

FINANCE

Global Financial Services

UCC Environment: global locations with 30,000 users

Why simplify provisioning:

  • Provisioners were distributed globally, creating training & security challenges

Why Akkadian Provisioning Manager:

  • APM simplified provisioning
  • APM limited access to clusters by location

HOSPITAL

Teaching Hospital

UCC Environment: multi-site with 15,000 users

Why simplify provisioning:

  • Hundreds of weekly MACDs required many provisioning hours and personnel
  • Many provisioners accessing the system is a security threat
  • Consistency was an issue–every provisioner had his/her own way of performing MACDs

Why Akkadian Provisioning Manager:

  • Reduced provisioning time from 17 minutes to one minute per MACD
  • 66% of provisioning resources were redirected to higher-level tasks
  • Limited system access from 15 to five provisioners
  • Simplified templates brought consistency

REAL ESTATE

Temporary Real Estate

UCC Environment: multi-site with 4,000 users

Why simplify provisioning:

  • Clients expect phones to be ready-on-arrival
  • Speedy provisioning compromised accuracy
  • Restricting CUCM access by location would increase system security

Why Akkadian Provisioning Manager:

  • Client trained new provisioners in a matter of hours, rather than weeks
  • Provisioners could prepare new office space very quickly with little notice
  • Customized system access based on location

INSURANCE

Commercial Insurance

UCC Environment: multi-site with 5,000 users, each with multiple devices

Why simplify provisioning:

  • Process required highly-skilled Cisco engineers but the engineers were unable to manage the workload
  • Tools like APM and Cisco Prime offered a potential solution to the workload issue
  • Simplicity could allow help desk users to complete MACD work

Why Akkadian Provisioning Manager:

  • Client found APM less complex and easier to use than Cisco Prime
  • Streamlined process by allowing helpdesk to provision

CONSTRUCTION

General Construction

UCC Environment: multi-site with 2,000 users, each with multiple devices

Why simplify provisioning:

  • In response to a company-wide initiative to automate and streamline processes, the IT team needed a way to simplify and offload Cisco Collaboration management
  • The solution needed to be flexible to accommodate all of the sites’ individual requirements

Why Akkadian Provisioning Manager:

  • APM simplified Cisco provisioning, making it easier and faster while offering the ability to fully off-load this work
  • APM met each location’s unique requirements because of its customizable feature set and overall flexibility

MANUFACTURING

Automotive Supplier

UCC Environment: multi-site with 2,200 users

Why simplify provisioning:

  • Auto part supplier was replacing a NEC PBX phone system with 300 Cisco phones as part of a new Cisco UC deployment.
  • The IT staff with limited experience with Cisco needed something easy to learn

Why Akkadian Provisioning Manager:

  • APM was simple to download and learn
  • By using APM, an administrator not familiar with Cisco systems became proficient with MACDs very quickly
  • Akkadian Labs’ support was critical to client’s decision

COLLABORATION

Cisco Partner and Managed Services Provider

UCC Environment: managing 300 devices for various clients

Why simplify provisioning:

  • The service provider was looking for a way to offer new services and allow specific client resources to self-provision via a web-based interface
  • The client needed to be able to brand the web-based interface with their own logo
  • To support multiple managed services customers, the client needed to host multiple clusters and tenants

Why Akkadian Provisioning Manager:

  • The client liked APM’s simple interface
  • Akkadian Labs’ development team added the ability to brand the interface
  • APM offered multi-tenant capability

MORTGAGE

Home Mortgage

UCC Environment: single-site with 300 users

Why simplify provisioning:

  • The mortgage broker was new to Cisco and migrating to CUCM 10.x from a digital PBX
  • The staff needed to be trained quickly

Why Akkadian Provisioning Manager:

  • The client’s Cisco partner recommended APM for provisioning over Cisco Prime, which was included in the new CUCM purchase
  • APM impressed with how easy it was for a non-technical person to navigate the interface and perform provisioning tasks

MEDICAL

Medical Billing

UCC Environment: call center with 300 users

Why simplify provisioning:

  • The billing firm had a high-volume of MACD work due to high-turnover personnel
  • They needed to be able to integrate with Cisco’s Call Center Express
  • The team wanted to offload provisioning from engineer to less technical personnel

Why Akkadian Provisioning Manager:

  • APM allowed them to decrease MACD turnaround time from 18 to one minute per MACD
  • The firm was able to offload provisioning to a lower technical-tier
  • APM supports Cisco’s Call Center Express

EDUCATION

Public School District

UCC Environment: multi-site with 250 users

Why simplify provisioning:

  • Onsite staff had little Cisco VoIP experience
  • Needed to be able to make MACDs outside of CUCM

Why Akkadian Provisioning Manager:

  • APM’s easy interface allowed the team to perform their tasks without compromising CUCM

Non-Profit

Food Bank

UCC Environment: single-site with 250 multi-device users

Why simplify provisioning:

  • The team needed a tool simple enough for the help desk to complete MACD work
  • The nonprofit was not satisfied with its current tool, Cisco Prime, because of its complexity

Why Akkadian Provisioning Manager:

  • APM offered a streamlined, secure way to grant access to and offload MACD work to non-engineering help desk personnel