akkadian Provisioning Manager Express Helps Firm Adopt New Collaboration Features
Since 1915, LEO A DALY has been providing designs for architecture, engineering, interiors and many other planning services. In the past century, the company has developed a solid reputation. Now internationally recognized for their work, LEO A DALY has 32 offices spread across the U.S. and several in the Middle East.
Firm Migrates From a PBX System
The company recently found itself with a bit of a problem. It had an older, end of life PBX system and a Cisco Collaboration system. LEO A DALY needed to migrate over 800 users to an updated Cisco Unified Communications Manager (CUCM). Additionally, LEO A DALY wanted to update its users to newer Cisco Collaboration features. The company decided to rely on akkadian Provisioning Manager Express (aPME) as its software solution of choice. For LEO A DALY, the decision to use Akkadian Lab’s software for its migration needs came primarily down to efficiency.
Tim Milan, an Information Technology Specialist with the company, was part of the team that helped purchase and upgrade the software. For Milan and his busy team, upgrading the system had to be done quickly. While studying the upgrade, staff discovered that the time required to provisioning each user, device, and application could total 30 minutes-per-user.
Search for Provisioning Efficiency
“We needed a more efficient way than having to move through every screen in the CUCM for every user for every feature,” said Milan.
This inefficient process was not an option for the company. With over 800 employees to migrate to CUCM, the provisioning process would have consumed 400 hours of staff time. The migration would take one, full time employee working ten, 40-hour weeks to complete the process. Without a solution, the migration would have tied-up the IT staff, keeping them away from more important tasks.
Using akkadian Provisioning Manager Express, LEO A DALY was able to reduce the time it takes to provision from 30 minutes-per-user down to just five seconds-per-user. That was all it took to convince management. But for Milan and his team at LEO A DALY, it was about more than just time. LEO A DALY wanted to grow its collaboration abilities.
Efficiency Makes Room for Collaboration Adoption
Deploying akkadian Provisioning Manager Express allowed the team to expand the migration to include new feature adoption. Like all Akkadian Labs software, akkadian Provisioning Manager Express has an easy-to-use and easy-to-learn interface.
“What we like best is akkadian Provisioning Manager Express’ ease of use,” he explained. “It auto-fills everything—you add extension and user ID and everything else fills in. Creating templates was very easy.”
Because the software is so easy to use, the IT staff was able to pass provisioning responsibilities to receptionists and office administrators. To protect CUCM, the IT staff utilized akkadian Provisioning Manager Express’ security features to partition the receptionist and office administrators’ access.
“The distributed workload frees up the technical staff for higher level tasks,” said Milan.
For LEO A DALY, the ROI was clear. Not only did the company save hundreds of hours on provisioning, it also increased its access to new Cisco Collaboration applications.
Akkadian Labs Support and Software Stand Out
On working with Akkadian Labs, Milan had this to say:
“The support we received from Akkadian Labs was awesome. The support team was quick to reply and had great answers.”
Milan was thankful for the recommendation to use Akkadian Labs software that he received from the company’s Cisco Collaboration partner. That one recommendation led to an effective transition, one that has satisfied the needs of LEO A DALY and its IT professionals.
The long provisioning time that staff mentioned is a common complaint among IT professionals and businesses that utilize the Cisco UC environment. Like LEO A DALY, small, medium, and large businesses utilizing aPME have seen noticeable improvements on time spent provisioning; concurrently, these companies see their IT staff spending time on other projects, leading to a sizable return on investment.