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UC Automation Survey

What Your Peers are Saying about UC Automation

New survey reveals frustration due to excess time spent on UC provisioning

Do you ever find yourself frustrated by the time you spend on provisioning Unified Communications (UC) systems? If so, you’re not alone. According to a recent survey, IT professionals (who are already under pressure to cut IT costs) described spending up to a quarter of their time on UC user management.

Many likened the experience to “being stuck in a traffic jam.” Streamlining of UC provisioning emerged as an attractive option, with respondents stating workflow automation could result in substantial cost savings and reallocation of time to more worthwhile tasks. The survey collected opinions from over 300 IT professionals, 87% of whom work at organizations with more than 1,000 employees.

Survey Highlights:

  • UC provisioning is painful
  • IT teams spends a lot of time on provisioning
  • Conflicting demands make provisioning work more burdensome
  • IT pros want to automate as much as possible
  • Automation can lead to significant savings

IT professionals surveyed felt the work of provisioning was stressful, likening it to agonizing life experiences. Provisioning is a costly waste of IT personnel time. Conversely, UC provisioning automation promises to expand IT team availability for more strategic projects. UC engineers might want to consider UC automation solutions. Done right, these technologies enable cost effective streamlining of the UC provisioning process. They can turn the traffic jam/root canal-like experience into something a lot more pleasant and productive.