Akkadian Labs Announces Cisco UCCE Support for Provisioning Manager

Streamline Provisioning Workflows Across Enterprise-Scale Contact Centers Akkadian Provisioning Manager continues to expand its integrations with Cisco products through added support for Cisco Unified Contact Center Enterprise (UCCE). This new integration brings all the benefits of seamless, automated provisioning to large contact centers. “We’re proud to announce this new integration,

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UC Best Practices

UC Best Practices: Interoperability of UC with Other Systems

Akkadian Provisioning Manager’s core functionality is to automate moves, adds, changes and deletes (MACDs) in UC platforms such as Cisco Collaboration, Webex and Microsoft Teams. However, its capabilities expand beyond collaboration platforms, reaching into related areas such as call monitoring, call analytics, E911, call recording, CRM, HRIS, IT service management

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UC Today—Mike Magil on Service Management trends

Akkadian Labs in UC Today’s Roundtable on Service Management Technical Product Manager Mike Magil discusses trends in Service Management Akkadian Labs’ Technical Product Manager Mike Magil recently participated in a roundtable discussion with UC Today on the topic of Service Management. In the roundtable discussion, the panelists are asked about

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Using Cisco Remote Destination Profiles

How to Use Your Cisco Remote Destination Profiles Enabling Single Number Reach and more Your Cisco remote destination profile (RDP) is critical in enterprise phone configuration for Cisco Unified Communication Manager (CUCM). In addition to enabling single number reach (SNR), this profile is the information hub for remote destinations and

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UC Today—2022 Trends in UC

Akkadian Labs in UC Today’s Collaboration Roundtable Technical Product Manager Mike Magil discusses emerging trends in UC Akkadian Labs’ Technical Product Manager Mike Magil recently participated in a Collaboration Roundtable discussion with UC Today. The topic? Current and emergent trends in UC, in particular hybrid work environments. In the article,

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Use Case: Migrating from Avaya to Cisco UC

Helping a Financial Services Firm Migrate to Cisco Collaboration Bulk provisioning, Active Directory integration, and DN Management Customer: A Large American Financial Services FirmOur client is one of the largest private financial services firms in America. Located in the Midwest, they have 28 offices and over 1,650 knowledge workers. UC

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Provisioning of hybrid Microsoft/Cisco UC environments – Video

Automated Provisioning for Hybrid Microsoft/Cisco UC Environments Webinar Recording Webinar Recording Last week, Akkadian Labs hosted a webinar on our exciting new capabilities for provisioning hybrid Microsoft/Cisco UC environments. Hundreds of people tuned in to see how we leverage our single-pane-of-glass approach to bring the same speed, consistency, and security

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