Executive Summary: What started as a temporary shift to remote learning has turned into a permanent hybrid education model. To keep students, teachers, and faculty on track, educational institutions have rushed to adopt robust unified communications (UC) platforms – saddling IT teams with an onslaught of manual MACD tasks. Here’s how automated UC provisioning can help. When the pandemic first hit, schools at all levels quickly suspended in-person classes and moved to a remote education environment, hoping the change would be temporary. Three years after the pandemic, that temporary change has evolved into a permanent hybrid education model. One that many students and faculty prefer for its flexibility. The movement has forced educational institutions to increase investment in complex UC platforms in the hopes of creating a permanent hybrid education experience that’s engaging and effective for learners and teachers alike. The downside, as always, is the added work that comes with it – the manual provisioning of users. Universities and education institutions need to be able to do it faster and more accurately without tying down their IT team. They need automation.