UC Best Practices

UC Best Practices: Interoperability of UC with Other Systems

Akkadian Provisioning Manager’s core functionality is to automate moves, adds, changes and deletes (MACDs) in UC platforms such as Cisco Collaboration, Webex and Microsoft Teams. However, its capabilities expand beyond collaboration platforms, reaching into related areas such as call monitoring, call analytics, E911, call recording, CRM, HRIS, IT service management

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UC Today—Mike Magil on Service Management trends

Akkadian Labs in UC Today’s Roundtable on Service Management Technical Product Manager Mike Magil discusses trends in Service Management Akkadian Labs’ Technical Product Manager Mike Magil recently participated in a roundtable discussion with UC Today on the topic of Service Management. In the roundtable discussion, the panelists are asked about

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Using Cisco Remote Destination Profiles

How to Use Your Cisco Remote Destination Profiles Enabling Single Number Reach and more Your Cisco remote destination profile (RDP) is critical in enterprise phone configuration for Cisco Unified Communication Manager (CUCM). In addition to enabling single number reach (SNR), this profile is the information hub for remote destinations and

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UC Today—Market Guide

Akkadian Labs in UC Today’s Market Guide A leading resource for anyone looking for the best in UC products Akkadian Labs is featured in UC Today’s Market Guide! Collaboration and communication are the bedrock of operational success for any organization. And with hybrid remote/on-premises work becoming the new normal, the

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UC Today—2022 Trends in UC

Akkadian Labs in UC Today’s Collaboration Roundtable Technical Product Manager Mike Magil discusses emerging trends in UC Akkadian Labs’ Technical Product Manager Mike Magil recently participated in a Collaboration Roundtable discussion with UC Today. The topic? Current and emergent trends in UC, in particular hybrid work environments. In the article,

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