UC Best Practices

UC Best Practices: Interoperability of UC with Other Systems

Akkadian Provisioning Manager’s core functionality is to automate moves, adds, changes and deletes (MACDs) in UC platforms such as Cisco Collaboration, Webex and Microsoft Teams. However, its capabilities expand beyond collaboration platforms, reaching into related areas such as call monitoring, call analytics, E911, call recording, CRM, HRIS, IT service management

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UC Today—Mike Magil on Service Management trends

Akkadian Labs in UC Today’s Roundtable on Service Management Technical Product Manager Mike Magil discusses trends in Service Management Akkadian Labs’ Technical Product Manager Mike Magil recently participated in a roundtable discussion with UC Today on the topic of Service Management. In the roundtable discussion, the panelists are asked about

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Using Cisco Remote Destination Profiles

How to Use Your Cisco Remote Destination Profiles Enabling Single Number Reach and more Your Cisco remote destination profile (RDP) is critical in enterprise phone configuration for Cisco Unified Communication Manager (CUCM). In addition to enabling single number reach (SNR), this profile is the information hub for remote destinations and

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Akkadian Provisioning Manager— Security Remediation Notification

Security Remediation Notification Security Risk in Provisioning Manager 4.50.18 Remedied Akkadian Labs takes the security our software very seriously and we constantly work to make our products more secure. Recently, you may have seen an article, posted initially by Rapid7, disclosing potential security risks in Akkadian Provisioning Manager 4.50.18. We

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Understanding Licensing for CUCM

How to Optimize Cisco CUCM Licensing Akkadian Provisioning Manager makes it Easy The benefits of provisioning automation for Cisco Collaboration go beyond the operational benefits of workflows to streamline MAC-Ds. Akkadian Provisioning Manager™ can help engineers use the software licensing efficiently to prevent the needless expenditure of IT budgets that

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Ready or Not: UC Continuity During the COVID-19 Pandemic

Situation: How Ready Were You for the Pandemic? Collaboration is the driving force of any successful organization. For many companies, the COVID-19 pandemic has exposed critical gaps in their ability to communicate effectively in situations that require mandatory work from home (WFH) policies. In light of the COVID-19 pandemic, how

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