Akkadian Visual Phone Editor at Enterprise Connect

Akkadian Labs to Showcase Visual Phone Editor™ at Enterprise Connect

New York, NY–Akkadian Labs will be demonstrating the power of its newly launched Visual Phone Editor™ in booth 2033 at Enterprise Connect, March 27-30, 2017 at the Gaylord Palms Convention Center in Orlando, FL.

Visual Phone Editor™ is a simple, intuitive tool used to manage Cisco phones using your mouse. The tool makes it simple to add and rearrange lines, intercoms, speed dials, and busy lamp fields on phones and expansion modules. Visual Phone Editor™ is the latest tool added to akkadian Provisioning Manager (APM), a leading Cisco UC provisioning solution.

“With the launch of Visual Phone Editor™, Akkadian Labs is further simplifying Cisco UC Administration,” said Tom Bamert, Chief Technology Officer. “APM already greatly simplifies repeatable Cisco UC provisioning tasks. With the release of Visual Phone Editor™, APM now provides a solution to overcome the most dynamic provisioning challenges.”

Clients adopt APM for their UC management because of the solution’s power and flexibility. The software is easy-to-use, as well as highly customizable to each company’s Cisco UC environment. APM is used by enterprise clients spanning all industries from higher education and healthcare, to energy and retail that are looking for ways to streamline their UC management.

Companies interested in streamlining Cisco UC provisioning should watch this video demo of Visual Phone Editor™ at work, or visit Akkadian Labs in booth #2033 at Enterprise Connect.

About Akkadian Labs
Akkadian Labs focuses exclusively on creating innovative collaboration software that maximizes business results by improving the way people communicate and work together. For more information visit www.akkadianlabs.com.

About Enterprise Connect
For more than 26 years, Enterprise Connect has been the leading conference and exhibition for enterprise IP Telephony, Converged Networks and Unified Communications in North America. Enterprise Connect brings corporate IT decision makers together with the industry’s vendors, analysts and consultants to focus on the issues central to enterprise networks and communications. Enterprise Connect owns and produces No Jitter, providing daily blogging and analysis of enterprise communications, and it also serves the community with a weekly email newsletter and a Webinar series. For more information, visit enterpriseconnect.com.

Enterprise Connect is organized by UBM plc. UBM is the largest pure-play B2B Events organizer in the world. Our 3,750+ people, based in more than 20 countries, serve more than 50 different sectors. Our deep knowledge and passion for these sectors allow us to create valuable experiences which enable our customers to succeed. Please visit www.ubm.com for the latest news and information about UBM.

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Akkadian Provisioning Manager_press release_new tools

Akkadian Labs Announces New Features for its Cisco Collaboration Software

Akkadian Labs, a leading Cisco Solutions Partner, has announced the release of Akkadian Provisioning Manager (APM) 4.8.

NEW YORK, NY–(Marketwired – October 11, 2016) – APM is the popular Cisco Collaboration software developed to simplify the complicated user/device provisioning process within the Cisco Collaboration environment. This release expands the software’s already robust provisioning capabilities of CUCM features.

“The functionality of APM continues to advance at a rapid pace,” says Tom Bamert, CTO of Akkadian Labs. “With this latest version of APM, we are incorporating new features requested by our fast-growing customer base.”

APM 4.8 introduces many great new features, including:

  • LDAP-based automated de-provisioning – automatically de-provision users based on their LDAP statuses in the Cisco Unified Communications Manager (CUCM) end user directory, preventing orphaned devices when users are deleted by CUCM.
  • Client matter code (CMC) and forced authorization code (FAC) support – support for adding, deleting and editing CMC & FACs in CUCM.
  • Generate MAC addresses – provides the ability to generate dummy MAC addresses to enhance APM’s self-provisioning service.
  • Email provisioning results – easily email the summary or details of APM’s provisioning actions.
  • Overwrite device option – provides the ability for APM to overwrite an existing device while provisioning.
  • Configuring Extension mobility auto-logout – during a user delete within extension mobility environments, APM will now automatically log out the user from all devices, in order to properly end CUCM extension mobility.

APM’s popularity with Cisco Collaboration administrators stems from the software’s use of templates and a single pane of glass interface to make provisioning a repeatable process. Along with the new features and provisioning enhancements, the latest APM release has several new template and user interface enhancements, such as expanded provisioning options within templates. For other features and more details, please see APM 4.8’s release notes.

APM 4.8 supports Cisco Collaboration service releases 8.x and above. Also, APM 4.8 is available for Windows servers or as a virtual Linux appliance.

For more information on APM (including Cisco single number reach) and to request a demonstration or free trial, please visit the Akkadian Labs website.

About Akkadian Labs
Akkadian Labs focuses exclusively on creating innovative collaboration software that maximizes business results by improving the way people communicate and work together.

Visit Marketwired for the original release.

Easier and Faster Cisco Provisioning

akkadian Provisioning Manager (APM) will provision the following in 40 seconds: end user, extension, voicemail, device profile, jabber desktop, jabber mobile, single number reach

akkadian provisioning manager express

Learn More or Call 1-800-818-4128

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Zero-touch Provisioning

Zero-Touch Cisco Collaboration Provisioning

Zero-touch provisioning has been used in the Cisco networking world, but how can you bring zero touch provisioning to Cisco Collaboration?

Akkadian Provisioning Manager connects IT and HR with our REST API.

Are you using ServiceNow? Workday? Peoplesoft? If so, then you could experience zero touch provisioning with Akkadian Provisioning Manager.

The Akkadian Provisioning Manager (APM) API is a game changer for those utilizing Cisco Collaboration as well as workflow systems. Now, if HR opens a ticket for a new employee in ServiceNow, for example, APM’s REST API initiates the provisioning process without the Cisco Collaboration administrator taking any action.  Plus, tickets for exiting employees will kick-off requests to decommission users. Welcome to zero-touch provisioning.

Join our customers leveraging Akkadian Provisioning Manager’s API to automate provisioning. Contact us to learn more about bringing Akkadian Labs’ Cisco Collaboration provisioning software into your workflow, or, get started by downloading  a free trial below.

Why not fully automate the provisioning process with APM’s REST API? To learn more about zero-touch provisioning and our native active directory click here.

Faster Cisco Collaboration Provisioning

Akkadian Provisioning Manager (APM) is a software solution that simplifies Cisco Collaboration provisioning.

akkadian provisioning manager express

Learn More or Call 1-800-818-4128

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Zero-touch Provisioning

Akkadian Labs Announces Akkadian Provisioning Manager™ New Features

New features designed to reduce administrative overhead

We’re constantly looking for ways to make Cisco Unified Communications Manager administrators’ lives easier, and we hope the latest release of Akkadian Provisioning Manager™ will do just that. The driving force behind the new features is to reduce Cisco Unified Communications Manager administrative overhead. We are proud to announce the following new features:

  • Enhanced REST API
  • DN pool management across multiple clusters
  • Bulk delete
  • Enhanced reporting with global search
  • Site templates

Enhanced REST API

We’ve introduced a web services API to allow companies wanting to integrate provisioning with a workflow management system. Now, programs like ServiceNow, Workday and PeopleSoft will kick-off the provisioning request, automating onboarding or off boarding employees.

DN pool management across multiple clusters

Directory number pool management for Cisco Unified Communications Manager allows you to search across multiple clusters and company sites, cutting time spent on provisioning new employees and giving even more flexibility to your team on how to manage your Cisco Collaboration environment.

Bulk delete

Another simple, time saving feature is the new bulk delete function. What if you have a crop of summer interns leaving to go back to school? The bulk delete function will allow you to decommission their devices in seconds.

Enhanced reporting with global search

Now, finding a needle in a haystack isn’t the challenge it once was. We’ve enhanced reporting so not only does it provide better information, but you can find almost anything using global search. In a matter of seconds, Akkadian Provisioning Manager can search by reporting data by name, directory number, MAC address, etc. and pinpoint the exact record in question.

Site templates

Finally, we’ve added a way for you to apply location-based settings using site templates. This helps reduce administrative overhead and quickly apply location specific settings using a simple drop-down menu.

Learn more about our Cisco Provisioning Manager New Features

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Contact Center Agent Provisioning

Provision Cisco’s Unified Contact Center Express Agents With Ease

Save time provisioning Cisco’s Unified Communications and Collaboration

Provisioning agents for Cisco’s Unified Contact Center Express can be a very time consuming activity for VoIP engineers and IT administrators. Not only do users need to be created in Cisco’s Unified Communications Manager, but administrators need to create agents in Contact Center Express. Agents are the life line of call centers, so actions must be correct and precise. But, the added steps to an already time-consuming and complex process can culminate in mistakes. Imagine calling a business and receiving a busy signal while agents sit idle? A company’s ability to move agents in and out directly correlates to the company’s bottom line.

Luckily, there is a solution for companies using Cisco’s Collaboration technologies. Businesses can streamline the process and protect continuity of service by adopting akkadian Provisioning Manager Express as the tool for provisioning users, agents and devices within both Cisco’s Communications Manager, as well as Cisco’s Contact Center Express.

How akkadian Provisioning Manager Express works

From within the software’s easy-to-navigate interface, the administrator is able to manage Contact Center Express:

  • Create and enable extensions (both primary and for IPCC)
  • Create agents as well as their associations
  • Develop agents with their associated skill sets

1. Create and enable extensions

Without even accessing Cisco’s Unified Communications Manager or the Contact Center Express, the software allows you to enable directory number associations, including the primary extension and the IP Contact Center (IPCC) extension, simultaneously and all from one screen.

2. Create agents and associations

Further simplifying the provisioning process, the tool allows administrators the ability to assign application users to soft phones, as well as hard phones.

3. Assign agent skills

Finally, after creating and assigning extensions, akkadian Provisioning Manager Express allows administrators to create Contact Center Express agents and assign their skill sets.

With Akkadian Labs, administrators may assign:

  • Resource group
  • Skill set
  • Competence level
  • Team assignment
  • And more

It’s easy to get started with akkadian Provisioning Manager Express

To simplify Contact Center Express provisioning, trial the solution for 30 days for free. Simply download the software to get started. Need a demo first? Contact Akkadian Labs for a demo.


provisioning unified contact center express presentation

Download the presentation to share how akkadian Provisioning Manager Express can simplify Cisco’s Unified Contact Center Express provisioning.

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Top UC Software Company

Akkadian Labs Named Top 10 Unified Communications Solution Providers-2015

Enterprise Networking Magazine Selects Akkadian Labs for Top 10 Unified Communications Solution Providers 2015

The magazine’s annual list showcases Top 10 Unified Communications Solution Providers 2015. Akkadian Labs makes it to Enterprise Networking Magazine’s top Unified Communications Solution Providers list for being a key player in facilitating companies’ adoption and integration of Cisco Collaboration and other Unified Communications (UC) environments.

The positioning is based on the evaluation of Akkadian Labs’ Akkadian Console—having the ability to give administrators the ease of managing multiple inbound and outbound calls, with its simple yet efficient operating interface.

The annual list of companies is selected by a panel of experts and members of Enterprise Networking’s editorial board to recognize and promote technologies in the networking landscape.

Lena Headey, Editor-in-Chief, Enterprise Networking says:

Akkadian Labs has been on our radar for some time for stirring a revolution in the Unified Communication space, and we are happy to showcase them this year due to their continuing excellence in delivering top-notch UC solutions.

“Akkadian Labs’ solutions are creating new frontiers and opportunities in the UC domain, enabling organizations to optimize their communication quotient.”

“Akkadian Labs is honored to be recognized by Enterprise Networking Magazine’s panel of experts and thought leaders,” said Kristin Zimmerman, EVP Global Sales, Akkadian Labs.

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Akkadian Console_press release_version 4

Announcing Akkadian Console™ version 4.0

Akkadian Labs, a leading provider of Unified Communication Collaboration (UCC) solutions, proudly announces the upcoming release of its award-winning console operator, Akkadian Console™ version 4.0. Along with this new release, Akkadian Labs will be reducing pricing for the software.

“We are very excited about the new features and additional ease-of-use version 4.0 will provide our clients,” said Kris Zimmerman, Akkadian Labs Executive Vice President of Sales.

Features will include a new, modernized UI (user interface) that is sleek, yet familiar. The UI will provide improved call handling, enhanced call information and more. Additional features will include hunt group support enhancement, support for Cisco Unified Communications Manager version 11 and Management server support.

“We are also excited to announce the plan to provide multi-vendor support for Akkadian Provisioning Manager™, as well as a centralized (server-based) solution in the 4.x release roadmap,” said Tom Bamert, C.T.O. of Akkadian Labs.

“We are reducing the price of Akkadian Console to make it even more competitive in the marketplace,” said Zimmerman. “This will enable our partners to position what many feel is the best console on the market at comparable pricing levels, and offer existing and prospective clients continued pricing flexibility.”

Starting August 1st, pricing will be reduced to $995 per console.

Interested in trying Akkadian Console for free? Download a free trial or contact us to learn more on how to get started.

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