Akkadian Labs is Now a Member of
ContactCenterWorld

Akkadian Labs is Now a Member of ContactCenterWorld The Global Trade Organization for Contact Center and Customer Engagement Akkadian Labs is very pleased to announce that we are now a registered member of ContactCenterWorld! ContactCenterWorld, the global association for contact center and customer engagement best practices, has more than 205,000

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Announcing Akkadian Contact Manager 5.0

Build better teams for more effective projects Akkadian Labs is excited to announce significant enhancements to Akkadian Contact Manager! The new features take it beyond the standard corporate directory to become a powerful tool for collaboration that helps build better teams for more effective projects.  Now more than ever, collaboration

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Using Single Number Reach on CUCM

How to Configure Single Number Reach Receive incoming calls to any phone! Single Number Reach, or SNR, is an important feature of Cisco Unified Communications Manager (CUCM) for ensuring that knowledge workers can receive incoming calls wherever there is a phone.  This feature allows users of Cisco Collaboration phones to

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