Guide_Cisco UC Provisioning

Guide to Cisco Unified Provisioning

Cisco UC Provisioning Explained

Cisco Unified Communications is a powerful platform for connecting employees, customers, suppliers and partners. Mediums and devices used include voice, video and messaging which create a richer collaboration experience and ultimately boost productivity.

But while the benefits of Unified Communications for the enterprise are typically felt throughout an organization—from IT to customer service to human resources—one aspect that is often less visible is the day-to-day management of user provisioning through Cisco Unified Communications Manager.

Why Unified Communications provisioning matters

It’s worth gaining a full understanding of exactly how Unified Communications provisioning is done in your environment because optimizing the process can:

1. Save the valuable time of skilled IT staff
2. Streamline the onboarding of new employees to collaboration systems
3. Reduce the amount of errors made when entering or changing user settings in the system
4. Enhance the end user experience with the organization’s communication tools

The provisioning process explained

Unified communications explained: in simple terms, Cisco UC provisioning is the process of entering and configuring the settings for users of phone systems, instant messaging, telepresence and other collaboration channels used in the environment. While these moves, adds, changes and deletes (MACD) may sound like routine tasks, there is actually a bewildering amount of attributes to configure for each user. Adding to this complexity is the fact that the out-of-the-box method for performing these MAC-Ds is through the user-unfriendly interface of the Unified Communications servers. Because of this, the provisioning process is usually intricate and technical enough to require the attention of a higher skilled member of the IT team—often a network engineer or other mid- to senior-level resource. It’s not unusual for this process to take 20-30 minutes per user while still being prone to configuration errors.

Ways to simplify provisioning

With a UC provisioning software add-on tool like Akkadian Provisioning Manager™, the user provisioning process is greatly simplified with an intuitive web graphical user interface (GUI) that consolidates all Unified Communications user settings in a single pane of glass. This makes the user provisioning process possible for less skilled IT staff like help desk administrators to execute MAC-Ds and do it in less than a minute, even as errors are significantly reduced. Not only are new employees onboarded to the system faster and existing user changes completed quicker, but senior IT staff are no longer wasting time managing these daily tasks. It’s a true win-win-win for IT, end users and the organization as a whole. In the case of our Cisco Provisioning Manager, we find that a typical customer sees complete return on investment on collaboration provisioning software within 12 months of purchase.

If you don’t have a clear picture of your current Cisco UC user provisioning, begin the discussion with your network team to find out if they’re bogged down by an inefficient unified communications provisioning process. You can also learn more about simplifying your UC provisioning process by scheduling a personalized demo.

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Comparing Cisco UC Provisioning Software

Cisco UC Provisioning Software Comparison

Decide on a Provisioning Tool Right for You

Adding new users and devices to your company’s Cisco Collaboration UC environment can be quite complex without the right provisioning tools. Luckily, there are Cisco UC provisioning software tools on the market to help manage the tasks of making moves, adds, changes and deletes within the Cisco UC environment.

Where do you start when making the decision on which provisioning tool is for you? How do you ensure the solution you are adding is removing complexity? How will you evaluate provisioning tools software?

Schedule a Demo

Cisco UC Provisioning Tool Deployment

Start evaluating with the trial.

Consider which tools allow you to try the software before your purchase the provisioning software. Chances are, if the trial and deployment of the Cisco provisioning software are difficult and time consuming, either you won’t use the tool, or will find it too cumbersome to implement. Our provisioning manager is the leading UC provisioning software is available for a free, 30-day fully supported trial.

Multiple Device Provisioning

Consider the ease in which the Cisco UC tool provisions multiple devices.

Investigate the software’s capability to simplify the steps it takes to provision a user with all of his or her devices. Akkadian Provisioning Manager  is able to provision multiple devices for a user with one single step.

Protect your Cisco Unified Communications Manager

Ensure your Cisco UC provisioning tool adds security to your Cisco Unified Communications Manager.

An added benefit of the right provisioning tool is that the process simplification allows less trained team members to handle moves, adds, changes, and deletes within the UC environment. However, you don’t want just anyone to have access to your company’s communication systems. Clusters could be disassociated; entire offices could lose all phone services in an instant. Akkadian Provisioning Manager offers roles-based permissions down to the field level.

Faster Cisco UC Provisioning

Akkadian Provisioning Manager is a software solution that simplifies Cisco UC provisioning.

Cisco UC Provisioning Software

Learn More or Call 1-800-818-4128

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Provisioning Manager Manufacturing Case Study

Legacy PBX to Cisco UC Migration Case Study

Company Migrating from NEC PBX Finds Cisco UC Provisioning Solution

Diverse companies, both those large, small, and from numerous industries, are using Akkadian Provisioning Manager (APM) from Akkadian Labs to simplify Cisco UC migrations. Our user base among manufacturers, especially high-tech manufacturing, has been growing. It’s no surprise, then, that when a busy automotive part supplier migrated from its legacy NEC PBX phone system to Cisco UC, the IT staff turned to us.

300 Phones Provisioned By Novice Staff

Because the team was previously using a NEC phone system, the manufacturer’s IT staff was not familiar with Cisco UC. The team did not have set procedures to look to for training. There was no one on staff staff who could write training documents, procedures, or set standards. Without a provisioning tool in place, the team was on a path to a provisioning nightmare. Plus, the added time it would take to get the staff trained was creating a significant hurdle to the company’s Cisco UC deployment. To overcome the challenge posed by their inexperience, the team turned to APM. With APM, the staff was able to provision multiple sites without the aid of experienced Cisco voice engineers. What’s more, they were able to provision 2,200 users, quickly.

Tool to Ease Legacy PBX to Cisco UC Migration

PBX to Cisco UC Migration Provisioning Solution

The solution for this company and its novice staff was APM because of APM’s simplicity, speed of provisioning, and support offered by Akkadian Labs. The team needed a tool that would be easy to adopt and install. They were able to download APM directly from the Akkadian Labs website, and received support for implementation. Because of APM’s drag-and-drop functionality and intuitive interface, it was easy for the Cisco UC newbies to adopt and learn. As a result, the auto supplier was able to complete its upgrade from a NEC PBX to Cisco UC environment under time.

Faster Cisco UC Provisioning

Akkadian Provisioning Manager is a provisioning tool software solution that simplifies Cisco UC provisioning.

akkadian provisioning manager express

Learn More or Call 1-800-818-4128

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Akkadian Visual Phone Editor at Enterprise Connect

Akkadian Labs to Showcase Visual Phone Editor™ at Enterprise Connect

New York, NY–Akkadian Labs will be demonstrating the power of its newly launched Visual Phone Editor™ in booth 2033 at Enterprise Connect, March 27-30, 2017 at the Gaylord Palms Convention Center in Orlando, FL.

Visual Phone Editor™ is a simple, intuitive tool used to manage Cisco phones using your mouse. The tool makes it simple to add and rearrange lines, intercoms, speed dials, and busy lamp fields on phones and expansion modules. Visual Phone Editor™ is the latest tool added to akkadian Provisioning Manager (APM), a leading Cisco UC provisioning solution.

“With the launch of Visual Phone Editor™, Akkadian Labs is further simplifying Cisco UC Administration,” said Tom Bamert, Chief Technology Officer. “APM already greatly simplifies repeatable Cisco UC provisioning tasks. With the release of Visual Phone Editor™, APM now provides a solution to overcome the most dynamic provisioning challenges.”

Clients adopt APM for their UC management because of the solution’s power and flexibility. The software is easy-to-use, as well as highly customizable to each company’s Cisco UC environment. APM is used by enterprise clients spanning all industries from higher education and healthcare, to energy and retail that are looking for ways to streamline their UC management.

Companies interested in streamlining Cisco UC provisioning should watch this video demo of Visual Phone Editor™ at work, or visit Akkadian Labs in booth #2033 at Enterprise Connect.

About Akkadian Labs
Akkadian Labs focuses exclusively on creating innovative collaboration software that maximizes business results by improving the way people communicate and work together. For more information visit

About Enterprise Connect
For more than 26 years, Enterprise Connect has been the leading conference and exhibition for enterprise IP Telephony, Converged Networks and Unified Communications in North America. Enterprise Connect brings corporate IT decision makers together with the industry’s vendors, analysts and consultants to focus on the issues central to enterprise networks and communications. Enterprise Connect owns and produces No Jitter, providing daily blogging and analysis of enterprise communications, and it also serves the community with a weekly email newsletter and a Webinar series. For more information, visit

Enterprise Connect is organized by UBM plc. UBM is the largest pure-play B2B Events organizer in the world. Our 3,750+ people, based in more than 20 countries, serve more than 50 different sectors. Our deep knowledge and passion for these sectors allow us to create valuable experiences which enable our customers to succeed. Please visit for the latest news and information about UBM.

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Akkadian Console Case Study

Akkadian Console Case Study

Cisco VAR Finds Reliable UC Console for Its Busy Front Desk

As a value-added reseller (VAR) of Cisco Collaboration technology, Alexander Open Systems (AOS) uses Unified Communications in its own business operations. Cisco Unified Communications Manager forms the backbone of the company’s collaboration infrastructure. Incoming calls are handled by AOS’ busy front desk staff using attendant console software and a Windows-based PC.
Prior to 2014, the receptionists used a complimentary software provided with Cisco Unified Communications Manager to manage incoming calls. However, the receptionists felt they weren’t able to manage their workloads effectively because of this console software’s inefficiencies. Therefore, in 2014, the AOS internal IT team began looking for a new solution.

Receptionist Reports Old Console Distracted and Inhibited Productivity

AOS’ receptionist Stephanie Chaffee recalls both user experience and functionality issues with the original console that made it difficult for her to complete her duties. For one thing, she couldn’t be away from the front desk and answer a call. This became hindersome to Chaffee as she, like many front desk representatives, often move around the office during the day. Additionally, the receptionist found answering and transferring calls unnecessarily cumbersome. For example, an incoming call would appear in one field, but then prior to pick-up, the call moved to a new field. This caused the receptionist to perform extra dragging and dropping of lines with her mouse. Other features the team noticed lacking included the ability to change font size, as well as the ability to easily transfer to cell or home numbers.

Team Finds a Streamlined Console

Akkadian Console provides both features the front desk staff were searching for: streamlined call handling and flexible corporate directory software. For example, with Akkadian Console, home and cell numbers are part of the directory. Previously, the team was required to save these ancillary numbers as speed dials. This led to an overwhelming speed dial list with over 120 numbers. The team cut that number in half when they moved to Akkadian Console.

“Akkadian Labs truly understands how ease of access to number destination is important to the efficiency of a busy front desk phone system. Well done, Akkadian Labs,” Stephanie Chaffee, AOS, Receptionist.

Akkadian Console Is Intuitive and Flexible

It’s not a coincidence that Chaffee finds Akkadian Console intuitive to her busy receptionist role, or that over 500 companies use the software. Akkadian Labs designed the Akkadian Console to have a flexible yet intuitive interface that would leave users with little need for training. It’s not just the front office staff that found the console intuitive. The internal IT team for AOS was able to download the software directly from the Akkadian Labs site and setup in 15 minutes.
Moreover, Akkadian Console has continued to evolve since it was first introduced. Akkadian Labs offers multiple deployment options in addition to the original server-less Akkadian Console, which has over 5,000 licenses deployed. Akkadian Console is also available as a web or server deployment.

“The software is glitch-free. It’s a dream.” Stephanie Chaffee, AOS, Receptionist.

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Phone swap

Upgrade to New Cisco IP Phones With Akkadian Phone Swap

Provisioning Cisco Collaboration gets even easier with phone swap tool

The mobile app from Akkadian Provisioning Manager is just one way the Cisco UC provisioning tool is helps UC admins save time. Released alongside phone swap, are the self-provisioning and license pools features.

What is CUCM Phone Swap

What is CUCM phone swap? Phone Swap app provides the ability to swap or copy configurations between almost any Cisco IP phone. For example, the Cisco IP 7900 series has reached end-of-life. Many organizations are replacing these phones with a newer model. Without Akkadian Provisioning Manager, this can be a tedious task of manually provisioning the new phone, re-associating the line to the device, and then the device to the user. But, Akkadian clients have an easier, smarter way. Akkadian Phone Swap allows you to simply select the source phone, enter a few details about the destination phone and you are done.


The next time-saving feature we’re happy to announce is self-provisioning. When your company has a new employee starting, simply provision the user using  a dummy mac address. When the new employee first arrives at his new desk, he can complete the provisioning process by entering his self-service ID on the phone and Akkadian Provisioning Manager will handle the rest.

License pool manager

Our third new benefit saves time and money by helping to more effectively manage licensing in Cisco Communications Manager. Akkadian Provisioning Manager already does a great job of associating end users to phones, but what about situation where phones are not associated to users? These could be common area phones or phones in retail or manufacturing locations. License pool manager help organizations by:

  • Automatically creating local licensr users in CUCM
  • Automatically assigning phones to these license users
  • Managing the ongoing process as phoned are deleted and added to the CUCM end user template being used

Try Akkadian Provisioning Manager risk-free by scheduling a customized demo.

Easier and Faster Cisco Provisioning

Akkadian Provisioning Manager offers phone swap, self-provisioning, and license pools.

Cisco UC Provisioning Software

Learn More or Call 1-800-818-4128

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Zero-touch Provisioning

Akkadian Labs Announces Akkadian Provisioning Manager™ New Features

New features designed to reduce administrative overhead

We’re constantly looking for ways to make Cisco Unified Communications Manager administrators’ lives easier, and we hope the latest release of Akkadian Provisioning Manager™ will do just that. The driving force behind the new features is to reduce Cisco Unified Communications Manager administrative overhead. We are proud to announce the following new features:

  • Enhanced REST API
  • DN pool management across multiple clusters
  • Bulk delete
  • Enhanced reporting with global search
  • Site templates

Enhanced REST API

We’ve introduced a web services API to allow companies wanting to integrate provisioning with a workflow management system. Now, programs like ServiceNow, Workday and PeopleSoft will kick-off the provisioning request, automating onboarding or off boarding employees.

DN pool management across multiple clusters

Directory number pool management for Cisco Unified Communications Manager allows you to search across multiple clusters and company sites, cutting time spent on provisioning new employees and giving even more flexibility to your team on how to manage your Cisco Collaboration environment.

Bulk delete

Another simple, time saving feature is the new bulk delete function. What if you have a crop of summer interns leaving to go back to school? The bulk delete function will allow you to decommission their devices in seconds.

Enhanced reporting with global search

Now, finding a needle in a haystack isn’t the challenge it once was. We’ve enhanced reporting so not only does it provide better information, but you can find almost anything using global search. In a matter of seconds, Akkadian Provisioning Manager can search by reporting data by name, directory number, MAC address, etc. and pinpoint the exact record in question.

Site templates

Finally, we’ve added a way for you to apply location-based settings using site templates. This helps reduce administrative overhead and quickly apply location specific settings using a simple drop-down menu.

Learn more about our Cisco Provisioning Manager New Features

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Contact Center Agent Provisioning

Provision Cisco’s Unified Contact Center Express Agents With Ease

Save time provisioning Cisco’s Unified Communications and Collaboration

Provisioning agents for Cisco’s Unified Contact Center Express can be a very time consuming activity for VoIP engineers and IT administrators. Not only do users need to be created in Cisco’s Unified Communications Manager, but administrators need to create agents in Contact Center Express. Agents are the life line of call centers, so actions must be correct and precise. But, the added steps to an already time-consuming and complex process can culminate in mistakes. Imagine calling a business and receiving a busy signal while agents sit idle? A company’s ability to move agents in and out directly correlates to the company’s bottom line.

Luckily, there is a solution for companies using Cisco’s Collaboration technologies. Businesses can streamline the process and protect continuity of service by adopting akkadian Provisioning Manager Express as the tool for provisioning users, agents and devices within both Cisco’s Communications Manager, as well as Cisco’s Contact Center Express.

How akkadian Provisioning Manager Express works

From within the software’s easy-to-navigate interface, the administrator is able to manage Contact Center Express:

  • Create and enable extensions (both primary and for IPCC)
  • Create agents as well as their associations
  • Develop agents with their associated skill sets

1. Create and enable extensions

Without even accessing Cisco’s Unified Communications Manager or the Contact Center Express, the software allows you to enable directory number associations, including the primary extension and the IP Contact Center (IPCC) extension, simultaneously and all from one screen.

2. Create agents and associations

Further simplifying the provisioning process, the tool allows administrators the ability to assign application users to soft phones, as well as hard phones.

3. Assign agent skills

Finally, after creating and assigning extensions, akkadian Provisioning Manager Express allows administrators to create Contact Center Express agents and assign their skill sets.

With Akkadian Labs, administrators may assign:

  • Resource group
  • Skill set
  • Competence level
  • Team assignment
  • And more

It’s easy to get started with akkadian Provisioning Manager Express

To simplify Contact Center Express provisioning, trial the solution for 30 days for free. Simply download the software to get started. Need a demo first? Contact Akkadian Labs for a demo.


provisioning unified contact center express presentation

Download the presentation to share how akkadian Provisioning Manager Express can simplify Cisco’s Unified Contact Center Express provisioning.

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